Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist – Service Focused Nick Albernas State Farm 20935 Northern Blvd, Suite 211 Bayside, NY 11361-3166 Full-Time | In-Office Deliver Exceptional Service. Strengthen Relationships. Support Agency Growth. Nick Albernas State Farm is seeking a service-oriented Customer Retention Specialist who is passionate about helping customers, building strong relationships, and delivering an exceptional service experience. This role is ideal for someone who thrives in a customer-focused environment and takes pride in solving problems, supporting policyholders, and maintaining long-term client relationships. If you enjoy helping people, staying organized, and being a trusted resource for customers, this role offers a great opportunity to grow your career in a supportive agency environment. Benefits: Opportunity for advancement Paid time off Training & development 401(k) Bonus based on performance Competitive salary Licensing Requirement – Job Contingent This position is contingent upon meeting the following licensing requirements: Property & Casualty license must be obtained prior to Day 1 of employment Life & Health license must be obtained within 60 days after your start date Full licensing support and guidance are provided throughout the process to help you succeed Role Overview As a Customer Retention Specialist, you will oversee daily service activity, support customer retention, and ensure policies remain accurate and effective, while confidently pivoting service conversations into meaningful in-book sales opportunities that benefit the customer. Key Responsibilities Provide exceptional service and support to existing customers Assist with policy renewals, updates, billing questions, and coverage inquiries Maintain accurate documentation of all customer interactions Identify opportunities where customers may benefit from additional coverage Build strong relationships that support long-term customer retention Collaborate with team members to ensure a seamless customer experience Qualifications Strong customer service and relationship-building skills Excellent communication and active listening abilities Organized and detail-oriented with strong follow-through Ability to multitask in a fast-paced environment Prior customer service or account management experience preferred Insurance or State Farm experience preferred but not required Ability to complete the licensing requirements outlined above What We Offer Competitive base salary plus performance incentives Full support through the insurance licensing process Ongoing training and professional development A collaborative, service-focused team environment Career growth opportunities within the agency Ready to Build a Career Helping Customers? Equal Opportunity Employer Nick Albernas State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. #J-18808-Ljbffr Nicholas Albernas - State Farm Agent