Sales Customer Service Specialist

Benefits:

tips

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Pay: Average total compensation $14–19/hour (hourly base + tips)

Love dogs, sales, and fast-paced environments?

At Scenthound, we’re focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We’re looking for a driven, energetic team member to join our front-of-house team as a Sales & Customer Experience Specialist. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance.

Why Join Scenthound?

Competitive hourly pay + tips

Average total earnings of $14–19/hour

Merit-based pay increases

Paid vacation

Complimentary membership for your dog

Clear growth path into Assistant Manager and Manager roles

Cross-training and leadership development opportunities

What You’ll Do

As a Sales & Customer Experience Specialist, you’ll help drive both customer satisfaction and business performance.

Responsibilities include:

Drive membership sales through customer education and relationship building

Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales

Recommend service upgrades, add-ons, and retail products

Build and follow up with sales leads

Answer phones, schedule appointments, and manage customer accounts

Resolve customer concerns and create positive client experiences

Retain memberships and strengthen customer loyalty

Support daily operations and keep the front area clean and organized

Cross-train in multiple areas to support team needs and business growth

What We’re Looking For

We’re looking for someone who is:

Goal-oriented and motivated by performance

Confident in sales and comfortable making recommendations

Energized by a fast-paced environment

Strong at multitasking and staying organized under pressure

Friendly, outgoing, and excellent with customers

Accountable and KPI-driven

Comfortable giving and receiving feedback

Passionate about dogs and dog wellness

Experience Preferred

Sales experience strongly preferred

Customer service experience (retail, restaurant, hospitality, or similar)

Comfortable using technology and computer systems

Reliable transportation required

Physical & Role Expectations

Ability to stay active and on your feet throughout shifts

Comfortable moving quickly in a busy environment

Willingness to work as part of a highly collaborative team

Ability to adapt and shift priorities throughout the day

This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance.