Technical Support

Position Overview

This role provides technical customer service support and troubleshooting via phone and online chat. The position focuses on customer satisfaction through timely responses and effective problem resolution.

• 20% IT-related tasks
• 50% technical support for cremation equipment and customer service
• 25% advanced electrical troubleshooting and component calibration

The role requires adaptability, as one of our control systems is new and still evolving. Candidates must be able to learn on the job and keep up with process and training updates.

Key Responsibilities

• Provide technical support to clients via phone and online platforms (TeamViewer, Zendesk, ECatcher).
• Set up online customers using web interfaces.
• Document all support activities in TeamViewer, Salesforce, and ECatcher.
• Perform advanced electrical troubleshooting and calibrate components as needed.
• Additional duties as assigned.

Qualifications

• High School Diploma or GED.
• 2 years of technical support experience or equivalent combination of education and experience.
• Proficiency in Windows OS, Android, Apple OS, MS Office Suite, Outlook, and internet applications.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple chats and calls simultaneously in a fast-paced environment.
• Mechanical aptitude; ability to guide others in using hand tools for electrical installations and calibration.
• Ability to de-escalate stressed clients while providing technical support.
• Willingness to work overtime as needed.

Ideal Candidate

• Comfortable juggling multiple chat boxes (3-4) while monitoring cremations and handling calls.
• IT or software engineering background with willingness to learn electrical troubleshooting.
• Previous call center or customer service experience.

Physical Requirements

• Regularly required to stand, walk, sit, and communicate effectively.
• Ability to lift up to 10 lbs occasionally.
• Reasonable accommodations available for individuals with disabilities.

This opportunity is located in Apopka, FL, offering a vibrant community and a supportive work environment. Join us and contribute to providing exceptional technical support in a dynamic and evolving field.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.


Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.


Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.


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AI Recruiting Disclosure
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