Chief Operations Officer

Chief Operations Officer

Port of Spain, Trinidad and Tobago

About the Job Chief Operations Officer

Job Title: Chief Operations Officer (COO)

Location: Caribbean / Remote (with regional travel)

Reports to: Founder & CEO

Employment Type: Full-time | Executive Leadership

Role Overview

The Chief Operations Officer (COO) will be the operational backbone of The Hive Careers, responsible for scaling execution across talent acquisition, workforce deployment, training, partnerships, and enterprise delivery across Jamaica and the wider Caribbean.

This role is ideal for a hands-on operator with experience scaling services, platforms, or workforce-driven businesses (HRTech, Staffing, BPO, Consulting, SaaS, or Talent-as-a-Service models). The COO will translate strategy into execution, build repeatable operating systems, and ensure delivery excellence for enterprise and institutional clients.

Key Responsibilities

1. Operational Leadership & Execution

• Own day-to-day operations across Staffing, Training, Freelancing, Project Outsourcing, and Job Board services
• Convert CEO vision into clear operating plans, KPIs, SOPs, and execution rhythms
• Ensure service quality, delivery timelines, and margin control across all offerings

2. Scaling & Process Optimization

• Design and implement scalable operating models for:
• Client acquisition & onboarding
• Talent sourcing, vetting, and deployment
• Training delivery & certification programs
• Enterprise staffing engagements (PO / Work Order models)
• Drive automation and systemization using ATS, CRM, HRIS, finance, and reporting tools

3. Talent & Workforce Operations

• Oversee recruitment, onboarding, performance management, and contractor/vendor management
• Build and manage a regional talent pool across multiple disciplines (IT, Finance, Operations, Engineering, etc.)
• Ensure compliance with local labor laws and contractor frameworks across Caribbean markets

4. Client Delivery & Account Management

• Ensure flawless delivery for key enterprise and institutional clients (banks, telcos, governments, NGOs)
• Own service-level agreements (SLAs), escalation management, and renewal readiness
• Partner with Sales and Delivery teams to support enterprise proposals and pricing models

5. Financial & Performance Management

• Manage operating budgets, cost controls, utilization rates, and contribution margins
• Work closely with Finance on forecasting, revenue realization, and unit economics
• Establish dashboards and weekly/monthly reporting for leadership and investors

6. Partnerships & Expansion Support

• Support strategic partnerships (training institutions, certifying bodies, enterprises, governments)
• Operationalize regional expansion into new Caribbean markets
• Assist with due diligence, compliance, and operational readiness for new offerings

Key Deliverables

• Scalable operating framework across all Hive products
• SOPs and playbooks for recruitment, delivery, and client management
• Weekly and monthly operational performance dashboards
• Optimized cost structure and improved gross margins
• High client satisfaction and retention metrics
• A high-performing operations and delivery team

Required Qualifications & Experience

• 10–15+ years in operations leadership, preferably in:
• Staffing / Recruitment / HRTech - Ideal
• BPO / Professional Services
• Consulting or SaaS-enabled services - Ideal
• Proven experience scaling operations across multiple teams or geographies
• Strong understanding of:
• Talent acquisition & workforce management
• Service delivery models
• Process design & automation
• Experience working with enterprise or institutional clients
• Strong financial acumen (budgets, margins, forecasting)
• Exceptional leadership, execution, and problem-solving skills

Preferred Experience

• Caribbean or emerging-market operating experience
• Experience working with governments, banks, or regulated industries
• Exposure to ATS, CRM, ERP, or workforce platforms (Manatal, Workable, Salesforce, etc.)
• Startup or scale-up leadership experience

What Success Looks Like 2026 (12 Months)

• Operations scaled to 1000 new businesses.
• Operations scaled to 1200 TaaS subscriptions
• Consistent, predictable service delivery across all product lines
• Reduced CEO involvement in day-to-day operations
• Improved profitability and operational efficiency
• Strong leadership bench and execution culture

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