Assistant General Manager

Job Description

Job Description

POSITION: Junior Xperience Manager ( Assistant General Manager)

REPORTS TO: Xperience Manager (GM)

MIN REQUIREMENTS : High School Degree or Higher, and either 2 years of front office

experience or 2 years of managerial experience

SCHEDULE REQUIREMENTS: Must work weekends ; 3 days on-shift and 2 days off-shift

SUMMARY / OBJECTIVE

The Junior Xperience Manager will collaborate with all departments within the hotel which include front

office, housekeeping and maintenance. This position will be responsible for establishing and maintaining

guest services along with being responsible for various tasks involved in the overall operations of the

hotel. The Junior Xperience Manager will also participate in the Xperience Manager Training Program

and assume the Manager on Duty role in the absence of the Xperience Manager to ensure proper

management of the hotel.

GENERAL RESPONSIBILITIES

 Management of the front office operations, including scheduling of front office personnel

 Collaborate with the housekeeping department to ensure its operations in the absence of the

Xperience Manager

 Collaborate with the maintenance department to ensure its operations in the absence of the

Xperience Manager

 Manage the Business Center and vending

 Participate in the interview process of front desk staff and on-boarding of new front office staff,

ie. training on front desk duties and ongoing training support

 Participate in the interview process for the housekeeping and maintenance departments

 Manage the hotels' social media and guest review responses via TripAdvisor, Google+, Yelp,

Guestfolio

 Follow the Xperience Manager Training Program

 Expected to work the front desk 3 shifts per week and 2 non-shift weekend days for MOD

duties