Assistant General Manager
Concept Hotels LLC
Job Description
Job Description
POSITION: Junior Xperience Manager ( Assistant General Manager)
REPORTS TO: Xperience Manager (GM)
MIN REQUIREMENTS : High School Degree or Higher, and either 2 years of front office
experience or 2 years of managerial experience
SCHEDULE REQUIREMENTS: Must work weekends ; 3 days on-shift and 2 days off-shift
SUMMARY / OBJECTIVE
The Junior Xperience Manager will collaborate with all departments within the hotel which include front
office, housekeeping and maintenance. This position will be responsible for establishing and maintaining
guest services along with being responsible for various tasks involved in the overall operations of the
hotel. The Junior Xperience Manager will also participate in the Xperience Manager Training Program
and assume the Manager on Duty role in the absence of the Xperience Manager to ensure proper
management of the hotel.
GENERAL RESPONSIBILITIES
Management of the front office operations, including scheduling of front office personnel
Collaborate with the housekeeping department to ensure its operations in the absence of the
Xperience Manager
Collaborate with the maintenance department to ensure its operations in the absence of the
Xperience Manager
Manage the Business Center and vending
Participate in the interview process of front desk staff and on-boarding of new front office staff,
ie. training on front desk duties and ongoing training support
Participate in the interview process for the housekeeping and maintenance departments
Manage the hotels' social media and guest review responses via TripAdvisor, Google+, Yelp,
Guestfolio
Follow the Xperience Manager Training Program
Expected to work the front desk 3 shifts per week and 2 non-shift weekend days for MOD
duties
$25 per hour
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