Temporary Front Desk Assistant, OTS

Front Desk AssistantThe Front Desk Assistant serves as the first point of contact for the Office of Technology Services, providing exceptional customer service to students, employees, and visitors. This position is responsible for greeting and directing customers, answering and routing incoming calls, maintaining front desk operations, monitoring office supply inventory, and assisting with the overall organization and professionalism of the office environment.This temporary assignment is expected to conclude in March 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.Greet internal and external customers and direct them to the appropriate IT resourceDirect calls that come into the main OTS phone numberKeep track of needed supplies (paper, toner, pens, etc.)Maintain organization of the front deskReport any concerns to the Chief Information Officer (CIO)Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Multitasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word ProcessingIndividual ContributorWork is rarely required outside of normal business hoursSitting, walking, standing; may require lifting, carrying, pushing, or moving items that weigh 10 pounds or moreNoHigh School Diploma or equivalentOne year of experience in an administrative support role or related experiencePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Will have contact – in person, by email, or by phone – with staff, students, and the general public.Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.Regular and punctual attendance is an essential function of each employee.With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.This is a security-sensitive position. Candidates will be subject to a criminal background check.BenefitsInsurance (Coverage fully or partially funded by the College) Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx. Employee's premium is fully funded by the College and State. Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment. Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan. Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually. OPTIONAL INSURANCE (Coverage fully funded by the employee) Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents. Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs. Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type. Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months. Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC. Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents. Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age – adults and minors – are charged the $30 tobacco user premium each month. Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS. TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply. Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors. 457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan. Holidays and Leave Vacation Only 12-month employees are eligible to accrue vacation time on a monthly basis. Sick Leave Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days. Holidays New Year's Day Martin Luther King Jr. Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Day Reduced Operations Periods Spring Break (5 weekdays) Thanksgiving Break (5 weekdays including Thanksgiving Day) Winter Break (7 to 12 weekdays) Professional and Continuing Education Professional Development The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval. Enrollment in TJC Credit Classes The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee. The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines. Other Benefits TJC Event Attendance Free admission to regular season College sporting events for employees and immediate family. Free admission for two to most cultural arts events on campus. Library Use Employees may utilize the Vaughn Library and Learning Resource Center. Fitness Facility Use Employee and immediate family use of the Apache Recreation Center – an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID. Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.