Service Coordinator

Job Description

Job Description

Service Coordinator
Schedule: 8:00 AM – 4:30 PM
Location: Jupiter, FL | Full-Time

We are seeking an experienced Service Coordinator to coordinate residential and/or commercial service calls, schedule field technicians, communicate with customers, and support service billing and administrative operations. 

Key Responsibilities

• Answer incoming customer calls and service requests professionally.
• Gather detailed information about service issues to help determine appropriate service needs.
• Schedule and dispatch field technicians based on location, availability, urgency, and qualifications.
• Coordinate emergency and priority service calls.
• Communicate appointment times, updates, delays, and schedule changes to customers.
• Gather and document property-access information and other site requirements.
• Provide technicians with complete and accurate information before they arrive at the job site.
• Create and maintain accurate work orders and customer records.
• Track and manage field and service technicians’ working hours, attendance, breaks, overtime, and on-call time, ensuring accurate and compliant timekeeping records.
• Prepare customer invoices and process payments.
• Receive, enter, and verify supply-house and vendor invoices.
• Communicate with customers, technicians, vendors, management, and accounting.

Qualifications

• Minimum 1 year of dispatch experience in electrical, HVAC, plumbing, or a similar service trade, with experience scheduling and coordinating field technicians.
• Experience with Microsoft Office, CRM, accounting and dispatch software.
• Excellent customer service, communication, and telephone skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced service environment.
• Strong computer and data-entry skills.
• Professional, dependable, and customer focused.
• High school diploma or equivalent.

Benefits

• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Employer Match
• Supplemental Insurance Options
• Paid Time Off
• Opportunities for Career Advancement
• Weekly Paychecks