HVAC Service Technician

HVAC Service Technician

$25 - $45 an hour

We're currently seeking skilled HVAC Service Technicians to join our team at A to Z. As a Service Technician on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.

As a Service Technician at A to Z, you will play a pivotal role in our mission to provide unparalleled solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential services.

Here's why you'll love being part of our team:

• Industry-Leading Compensation
• Fully Stocked Warehouse & Parts Runners
• New Clean Fully Stocked Truck
• Comprehensive Health Benefits
• Paid Time Off Starting Day 1!
• 401(k) Plan with Company Match
• Parental Leave
• Tool and Boot Allowance
• Training and Development Opportunities
• Yearly Performance Reviews

In this role, you'll be responsible for:

• Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Maintaining customer satisfaction rate through post-service surveys and feedback.
• Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within defined time frames. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

Required Skills and Abilities:

• Prior heating and/or cooling experience in a residential capacity preferred
• Service Titan experience preferred
• Experience upselling additional services as well as selling replacement options when applicable.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication, conflict resolution, and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

Job Type: Full-time

Benefits: 401(k) matching, dental insurance, employee assistance program, employee discount, fuel card, health insurance, health savings account, life insurance, paid time off, parental leave, professional development assistance, referral program, tools provided, vision insurance

Schedule: Monday to Friday, overtime, weekends as needed

Supplemental Pay: Bonus opportunities, commission pay, overtime pay

Experience: Residential HVAC Service: 2 years (Required), Service Titan software: 1 year (Preferred)

License/Certification: EPA Certification (Required)