Help Desk Specialist

Help Desk Services Specialist

Stark State College is seeking a motivated, technology-focused, and service-oriented Help Desk Services Specialist to provide Level I technical support and troubleshooting assistance to students, faculty, and staff. The successful candidate will serve as a key resource for resolving account, software, email, portal, and system-related issues while delivering exceptional customer service through in-person, phone, and online support. Through strong problem-solving skills and collaboration with IT teams, this individual will help ensure a reliable and supportive technology experience for the Stark State community.

Typical Hours/Days of Work: This hourly position can be expected to work Monday through Thursday 9:30 AM to 6:45 PM and Saturday 8 AM to 1 PM. Location: Main Campus (North Canton) Pay: $38,186 - $49,643 annually ($18.36 to $23.87 an hour), commensurate on experience.

If you thrive in a fast-paced technology environment, enjoy solving problems, and have a strong commitment to customer service, you'll fit right in. Strong troubleshooting skills, clear communication, and the ability to support students, faculty, and staff across a variety of systems will help you excel in this role.

Typical Duties May Include:

• Provide Level I technical support and troubleshooting assistance to students, faculty, and staff through in-person, phone, and online support channels.
• Resolve account access issues, password resets, software application questions, email concerns, and portal-related technology issues.
• Assist users with College systems including Banner, Self Service Banner, Outlook, Gmail, Reftab, and other administrative and academic technology platforms.
• Evaluate, document, and escalate complex technical issues to appropriate IT teams for Level II support.
• Create and maintain user support resources, including help guides, manuals, videos, and online troubleshooting materials.
• Support the operation of the Help Desk ticketing system and assist with tracking, managing, and resolving service requests.
• Provide guidance and support to Help Desk Student Assistants while promoting excellent customer service practices.

To be Considered You'll Need:

• Associate degree in Information Technology or a related field preferred. In lieu of an associate degree, a high school diploma or equivalent with a minimum of two years of IT-related experience will be considered.
• Minimum of one year of professional experience supporting communication software, internet applications, web browsers, and email platforms such as Outlook Web Access or Gmail.
• Experience providing technical support, troubleshooting user issues, and assisting with technology-related problems.

Full-time employees can expect excellent medical, dental & vision coverage; paid life and AD&D insurance; state pension/retirement (OPERS/STRS); paid time off, sick leave and paid holidays; paid Stark State tuition, tuition reimbursement and employee assistance program.

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them – and you. We love meeting stellar candidates, so please don't hesitate to apply.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates, Stark State has implemented the use of a few recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. You may hear from us through one of these platforms during the recruitment process.

Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.

Please note: Candidates selected for employment must either reside in Ohio or be willing to relocate to Ohio.

Should you have any questions regarding your application or our recruiting and hiring process, please reach out to View email address on click.appcast.io.