Medical Collections Associate

Medical Collections AssociateOnsite Neonatal Partners, located in Voorhees NJ, is a national 24/7 in-house neonatology practice that partners with leading hospitals across the country to develop and manage neonatology programs that focus on quality patient care.Onsite is looking for a dedicated, full-time, 40 hour/week, Medical Collections Associate to join our team. The position is entry-level, and no prior experience is required. Onsite will provide full training. Please note that this is not a fully remote position and does require employees to physically report to our office in Voorhees, NJ.Onsite Neonatal Partners offers a semi-remote work option after 90 days, monthly team bonus incentive, comprehensive benefits package, including medical, dental, vision, disability, 401K, life insurance, along with generous PTO.Our Medical Collections Associate acts as a liaison between Onsite Neonatal, patients and insurance companies for all post-care matters related to claims resolution. The ideal candidate must have good written and verbal communication skills, be self-motivated and detail-oriented, possess problem-solving abilities, and maintain a positive attitude to ensure the success of individuals and the organization.Responsibilities include:Claims Management: Following up on submitted medical claims for payment, submit corrected claims as needed, and complete online and written appeals when necessary.Insurance Communication: Contacting insurance carriers and third-party payers to resolve pending claims, clarify billing issues, and investigate denials.Patient Communication: Communicating with patients to collect outstanding balances, answer billing inquiries, obtain insurance information and address concerns related to their accounts.Documentation: Maintaining accurate and detailed notes in patients accounts including, claim status, eligibility inquiries, reasons for denials, etc.Skills required:Computer Skills: Must be comfortable navigating insurance and hospital portals, possess the ability to learn new programs, and have intermediate knowledge of Microsoft Word and Excel.Communication Skills: Excellent verbal and written communication skills for interacting with insurance carriers, patients, and internal team members.Analytical Skills: Ability to research and resolve complex issues related to billing, payments and denials.Organizational Skills: Capable of setting priorities and managing time effectively to meet productivity standards as assigned by management. Onsite Neonatal Partners