Sr. Infrastructure Specialist/Systems Administrator

Job Description

Job Description

Role Objectives

The Senior Infrastructure Specialist/Systems Administrator manages the company's IT infrastructure including all hardware and software involved with running the company's computer network. The primary duties include installing, monitoring, troubleshooting, diagnosing and maintaining the company's hardware and software systems, with a focus on the server infrastructure.

 

Essential Job Duties and Responsibilities

• Managing the company's virtualized infrastructure based upon VMWare virtualization technology. This includes applying updates, reviewing performance, and commissioning or decommissioning severs and performing all necessary and proper maintenance of hosts and operating systems under applicable best practices.
• Analyzing the company's existing network, by optimizing existing configurations, making recommendations and otherwise assisting in determining organizational system needs for business operations.
• Assisting the IT Director in planning and maintaining the company's system-wide security.
• Maintaining the company's patch management program, to include testing, applying, and remediating patch issues for all hardware and software.
• Serving at the Senior Specialist on the IT Helpdesk, including troubleshooting level 1, level 2 and level 3 issues as the need arises.
• Provisioning new company hardware and software across servers, desktops and laptop devices.
• Monitoring the company's network, hardware, and software assets to mitigate issues that may harm productivity or otherwise affect daily operations.
• Provide basic troubleshooting capability for the company's VOIP phone system.
• Assist users with their IT infrastructure needs by focusing on delivering excellent customer service.
• Ensure the company's privacy and confidentiality of the company's computer network and VPN.
• Assigning and updating security permissions on the network, including via Windows Active Directory, Relius, and other IT systems and applications.
• Provide administration for the company's Microsoft365 implementation and other cloud services such as Azure.
• Provide after-hours support as-needed and be part of an on-call rotation.

 

Supervisory Responsibilities

None

 

Qualifications and Education Requirements

• At least an Associate's Degree (Computer-Related Field Preferred) or equivalent experience.

 

Preferred Skills/Abilities

• At least 5 years of IT customer support experience.
• At least 3 years of Systems Support.
• Relevant professional certifications.

 

Physical Job Requirements

Most positions require prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. The job may require some overnight travel on a limited basis.