Customer Service Representative

Customer Service Representative

Addison Group is partnering with a growing organization seeking a Customer Service Representative to join its team. This opportunity is ideal for a customer-focused professional who enjoys building relationships, solving problems, and delivering exceptional service in a fast-paced environment. The ideal candidate is organized, detail-oriented, and thrives while managing multiple priorities.

The Customer Service Representative will serve as the primary point of contact for customers by handling inquiries, processing orders, and coordinating with internal departments to ensure a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to resolve issues while maintaining a high level of customer satisfaction.

Key responsibilities include:

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Process customer orders, updates, cancellations, returns, and account requests with accuracy.
• Investigate and resolve customer concerns while escalating complex issues when necessary.
• Maintain accurate customer records and account information within CRM and internal systems.
• Partner with Sales, Operations, Shipping, and Accounting teams to ensure prompt issue resolution and order fulfillment.
• Provide product and service information while identifying opportunities to enhance the customer experience.
• Track open orders and proactively communicate status updates to customers.
• Meet established service, quality, and response time expectations.
• Assist with administrative tasks, reporting, and special projects as assigned.
• Contribute to a positive team environment by providing dependable support across departments.

Qualifications include:

• Minimum of two years of experience in customer service, call center, account support, or administrative support.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience using CRM platforms such as Salesforce, SAP, Zendesk, or similar systems is preferred.
• Positive attitude with a commitment to delivering outstanding customer service.

Additional details include:

• Experience supporting manufacturing, distribution, logistics, or business-to-business (B2B) customers is highly preferred.
• Familiarity with order entry and order management systems is a plus.
• Associate's or Bachelor's degree is preferred but not required.
• Opportunity to work in a collaborative environment supporting both customers and internal business partners.

Perks include:

• Competitive hourly compensation.
• Medical, dental, vision, and 401(k) benefits.
• Monday through Friday schedule with no weekends.
• Collaborative and team-oriented work environment.
• Opportunities for career advancement and professional development.
• Join a stable and growing organization where you can make an immediate impact.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.