Cabin Services/Support Services Allocator

Job Title

DCC Planner

Overview

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Responsibilities

DCC (Dispatch Control Center) is the department that assigns employees (agents) to different tasks within the Support Services and Cabin Services organization. They answer calls from employees, AA agents, Tower etc. and use the radio as main source of direct communication. They also address problems and requests by transmitting information and/or providing solutions. The main functions will be to determine the priority of the requests and to control the process of the assignments. DCC Planner are the human factor behind the AVTECH console which is the operating system utilized to manage, control and dispatch all the assignments.

• Ability to multitask and handle different types of communication at the same time.
• Ability to remain calm and deliver clear instructions under pressure.
• Communicate proactively with employees and all other parties involved in the operation.
• Proactively address problems and suggest solutions.
• Assess situations and prioritize calls.
• Ability to adjust to changes as they are occurring.
• Communicate any abnormalities or problems within the operation to the appropriate supervisor/manager.
• Ability to keep a clear and constant communication with the managers assigned to oversee their operation.
• Supervise and manage the cabin service team, including but not limited to, assigning lunches and breaks by verifying meal and break laws are being followed.
• Proactively coach and counsel employees
• Ensure employees are actively working during their shift by following up on BOW completion timings to maximize efficiency in the operation.
• Ability to utilize systems to move and place staffing in appropriate locations while managing and ensuring proper coverage of functions are handled.

Essential Job Functions

• Assignments of all cleaning services.
• Handling weather events and IROP's.
• Assignment of all different cleaning types and services provided.
• Assignment of flights and services in priority order.
• Actively communicate with employees, managers, tower, maintenance, and all respective departments involved in the operation
• Assignments of double-digit flights
• Auto-Assign
• Assignments UMNR
• Assignments in priority order
• Service Centers/Clubs
• Wheelchair passenger requests (not listed)

Required Training: In order to be qualified you will need to successfully complete the QIK training and undergo the Customer Care initial training.

Qualifications

Who are we looking for?

Requirements

• Minimum age of 18
• High school diploma or GED equivalent
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Ability to multitask while meeting deadlines and during operational pressure
• Effective organization and planning skills
• Thorough knowledge of aircraft performance and Federal Aviation Regulations
• Must be able to work rotating shifts, nights, and weekends when necessary
• 3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
• Familiarity with ATC functions preferred
• Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
• Ability to quickly learn and understand Envoy policies, procedures, and collective bargaining agreements preferred
• Demonstrate ability to communicate effectively both orally and in writing preferred
• Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.