Sales Specialist

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company’s green initiatives in alignment with Park City’s goals to achieve zero-carbon and zero waste by 2030. Your Role: This role focuses on driving revenue and building lasting guest relationships through proactive outreach, sharp follow-up, and destination expertise. Location: Park City, UT or Jackson, WY Your Responsibilities: Subline: Driving revenue and building lasting guest relationships through proactive outreach, sharp follow-up, and destination expertise. Conduct outbound selling to prospective guests, past guests, and inquiries to drive new and repeat bookings. Segment outreach lists by criteria such as past stay history, destination interest, group size, and booking window to support targeted campaigns. Manage timely follow-up on current leads across email, text, and phone, moving inquiries through the sales pipeline to booked reservations. Use knowledge of Park City, Jackson Hole, and Sun Valley to match guests with the right property based on their travel plans, group needs, and budget. Generate new business through referrals and consistent relationship nurturing. Prepare and maintain regular sales reports, tracking pacing, inquiry volume, conversion rates, and booking trends across markets. Support the sales team with administrative tasks including reservation accuracy, payment verification, and resolving outstanding balances. Maintain organized, up-to-date records of leads, guest communications, and follow-up status within the CRM/sales system. Identify patterns in guest feedback and booking data to flag sales opportunities or process improvements. Assist with maintaining and refining outreach lists and segmentation criteria to improve campaign targeting over time. Guest & Reservation Support Confirm guest information, manage payments, and ensure reservation details are accurate and current. Communicate proactively with guests regarding property details, updates, or issues prior to arrival. Partner with the Owner Relations team to align pricing and property selection with both guest expectations and homeowner needs. Work closely with operations, marketing, owner relations, and concierge teams to support a smooth guest journey from inquiry to checkout. Share insights on lead quality, guest needs, and market trends with sales leadership to inform strategy. Collaborate with finance/accounting to verify payments and maintain booking accuracy. What We’re Looking For Experience in hospitality, vacation rental reservation sales, sales operations. Comfort with sales operations and administrative work — CRM management, list segmentation, payment processing. Experience with vacation rental software and tools such as Guesty, Claude, SendSquared or other CRM platforms. Strong follow-up discipline and outbound selling skills. A collaborative, team-oriented approach. What We Offer: A welcoming and supportive work environment where you will be treated like family from day one Competitive compensation that reflects the employee's level of experience A benefits package which includes health, dental, vision and supplemental insurance, 401(k) matching, paid time off, mental health time off, wellness programs, flexible work arrangements and more Success in the First 30 Days: Within the first 30 days of working with Abode, our goal is that the ideal candidate will have: Familiarized themself with the standard operating procedures that pertain to their position and identify where changes need to be made. Started getting integrated into our culture by getting to know the team. This position requires a lot of cross collaboration, the first 30 days is a perfect time for you to get to know everyone. Gotten a firm grasp on their day-to-day responsibilities and be able to complete them effectively. We look forward to reviewing your application. We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr Abode Luxury Rentals