Dispatch/Monitoring Specialist

Job Description GardaWorld Security Services is Now Hiring a GSOC Surveillance Ambassador! Ready to suit up as a Dispatch/Monitoring Specialist? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Dispatch/Monitoring Specialist – GSOC, you will be the person spotting threats before they escalate in environments such as a security operations centres, call centres, parking gatehouses, etc. What’s in it for you Site Location: Richmond, VA Set schedule: TBA 40 Hours Competitive hourly wage: $23.00/Hour (DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost Essential Job Duties and Responsibilities Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned. Handle calls for service; intake of media and emergency calls Complete daily reporting; incident report input and approval Notification elevation, upon approval; mass notification/Everbridge Conduct travel security reviews Red Tag/Hot Works reporting Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) Basic Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Formal Education, Licenses, and Certifications Required Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process. Must possess a high school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Type and Length of Specific Experience Required Work experience must include the following: Demonstrated analytic and critical thinking skills and ability to prepare reports Ability to use logic and reasoning to reach conclusions and approaches to problem solving Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks) Ability to communicate effectively with IT and Security Systems professionals Demonstrated ability to operate radio, telephone equipment and/or console monitors Ability to adapt in a dynamic work environment while possibly working under pressure Knowledge and Skills Required Proficient computer skills including Microsoft Office applications Ability to prioritize workload based on urgency Effective oral and written communication Planning and organizing Proficiency with Microsoft Office Applications Problem solving Active listening Assess and evaluate situations effectively Synthesize facts, concepts, principles Identify critical issues quickly and accurately Compile, sort, and interpret data Research, investigate, compile information Mediate conflict with tact, diplomacy Write informatively, clearly, and accurately Advanced Creativity Multi-tasking Setting and achieving goals Logical/linear thinking Attention to detail Choosing from/among alternatives Other Related Attributes That Would Enhance Hiring Consideration Associate degree or higher in Criminal Justice, Communications, or related field Verifiable and successful security experience Professional training and/or education in one or more of the following: Customer service Dispatch operations Security and/or emergency services Documented experience and competency in the following Security Software Systems: Access Control/ID systems (e.g., ProWatch) Alarm Receiving Automation software (e.g., Onyx Works) Incident Management and computer assisted dispatch software CCTV/Video Management systems (e.g., MaxPro) Mass Notification systems (specifically, Everbridge) Business Intelligence and Travel Tracking (e.g., iJet and NC4) Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment Physical Requirements and Environment Environment: Office; minimal to no exposure to extreme temperatures expected Major activity: Working on PC and using telephone/radio while sitting Physical efforts to carry out job duties: Limited, including some standing, bending, and limited stretching and reaching Must be able to submit to drug screening to the extent permissible by law Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Benefits Work today, get paid today, with DailyPay! PAY: Instant access to your money as you earn it SAVE: Automatically save a portion of every paycheck BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses #J-18808-Ljbffr