Platform Engineer

Sharpen is shaking up the old-school contact center industry by building technology that actually helps agents and customers in their daily lives. Job openings Location: Indianapolis, IN Job Id: 327 # of Openings: 1 Sharpen is hiring a Platform Engineer to help scale and evolve the core infrastructure that powers our cloud-native SaaS platform. You’ll work closely with our Platform Engineering Lead and other engineering teams to design, build, and maintain the systems, tools, and workflows that make our product development fast, reliable, and secure. This role is ideal for someone who thrives in an environment where automation, observability, and DevOps culture are core values and who wants to grow into a technical leadership path over time. What You’ll Do Help design, build, and maintain our AWS-based infrastructure using IaC tools like AWS CDK or Terraform Build internal tooling and developer experience improvements to reduce friction across engineering Contribute to our observability and incident response strategy (Grafana, OpenTelemetry, etc.) Participate in on-call rotations and help us refine our operational excellence practices Collaborate with developers, QA, and security to ensure our infrastructure is stable, compliant, and cost-efficient Support the adoption of DevOps best practices and participate in architectural discussions for new services What We’re Looking For 1+ years of experience as a platform, infrastructure, or DevOps engineer Hands-on experience with AWS and infrastructure-as-code tools (CDK, Terraform, CloudFormation, etc.) Experience with CI/CD pipelines (GitHub Actions, CircleCI, etc.) Familiarity with monitoring, logging, and tracing tools like Grafana or OpenTelemetry Comfortable working with containerized applications in ECS, EKS, or similar environments Solid scripting or programming experience in languages like TypeScript, Go, Python, or Bash A bias for automation and a mindset of continual improvement Experience using AI to automate and streamline workflows Nice to Have Experience supporting multi-tenant SaaS platforms Exposure to security/compliance frameworks like SOC 2 or PCI Experience working in teams that own their infrastructure and participate in on-call Familiarity with SIP, VoIP systems, or real-time communication infrastructure Why Join Sharpen? We’re not your typical tech company—we’re collaborative, curious, and constantly pushing to improve how contact centers operate. If you’re ready to grow with a mission-driven team and make an impact on how companies connect with their customers, Sharpen is the place for you! Competitive salary + commission and performance bonuses Full benefits package (health, dental, vision, 401k) 401k match and employer HSA contribution Career growth opportunities within a dynamic and growing company Be a part of a passionate, high-growth culture and get the chance to work cross-functionally to make a real impact on Sharpen’s future. We use compensation analysis tools to make sure you’re getting fair salaries to grow your career. Work-life balance We’re goal-oriented and focused, but between generous PTO, flexible work hours, and WFH policies, we also value work/life balance. Invest in the things that will make you successful and get reimbursed for it. Whether parking in the attached garage, a gym contract or a phone plan, we reimburse qualified recurring expenses. 401K We’re always looking ahead, and we encourage you to do the same with retirement plan options. You have a choice of health and wellness insurance plans to meet your needs with medical, dental, and vision coverage with competitive (low) premiums. Paid parental leave When you have an exciting new addition to your family, we’re here to support you as a new parent, with ten weeks of paid maternity leave and five weeks of paternity leave. #J-18808-Ljbffr Sharpen Technologies