Sr Digital Travel Product Manager

Description

The Senior Product Manager, Travel Growth & Digital Experience will lead the planning, coordination, and execution of strategic travel initiatives across AAA's digital and marketing ecosystem. Rather than owning a single product area, this individual will work across multiple departments to ensure travel campaigns, offers, user experiences, and digital channels are aligned and optimized to drive member engagement, bookings, and revenue growth. This role serves as the strategic orchestrator between Travel Product, Marketing, UX, Digital, Analytics, and external travel partners. The successful candidate will develop roadmaps, establish priorities, guide campaign execution, and ensure a consistent member experience across every travel touchpoint. The role requires a strong understanding of product management principles, digital customer journeys, travel merchandising, and stakeholder management. Key Responsibilities Develop and manage strategic roadmaps focused on travel growth and member engagement. Align Marketing, Product, UX, Digital, and third-party partners around common objectives and execution plans. Ensure travel campaigns are launched with the appropriate offers, messaging, creative assets, and digital experiences. Oversee end-to-end execution of travel initiatives from concept through launch and optimization. Partner with stakeholders to identify opportunities to increase travel bookings, agent leads, and revenue. Evaluate member journeys and recommend enhancements to improve conversion and customer experience. Write and review user stories, requirements, acceptance criteria, and product documentation. Work within Agile methodologies and tools including Jira, Confluence, Slack, and related platforms. Present roadmap updates, business cases, performance results, and strategic recommendations to executive leadership. Collaborate with travel vendors and partner organizations to influence future capabilities and roadmap priorities. Use analytics and customer insights to guide prioritization and decision-making. Support future scaling of the function, with potential opportunity to build and lead a dedicated team. Preferred Qualifications 7+ years of Product Management, Digital Product, Program Management, or related experience. Travel industry experience strongly preferred, including online travel, travel booking platforms, hospitality, vacation products, or travel marketing. Proven ability to lead complex initiatives involving multiple stakeholders and business functions. Experience driving digital growth, conversion optimization, and customer engagement strategies. Strong understanding of travel merchandising, promotional strategy, and customer value positioning. Experience working with executive leadership and presenting strategic recommendations. Familiarity with travel technologies, booking platforms, partner ecosystems, GDS environments, or travel integrations is a plus. Exceptional communication, facilitation, and relationship-building skills. Strong analytical mindset with the ability to leverage data to influence business decisions. 36 Success Profile The ideal candidate is a strategic product leader who can bring together highly independent teams, create alignment around a shared vision, and execute initiatives that drive measurable travel growth. They combine travel industry knowledge, product management discipline, marketing sensibility, and executive presence to influence outcomes and deliver results across a complex organization. _____________________________________________________________________________ Sr Digital Travel Product Manager The Sr Digital Product Manager is responsible for defining the roadmap for continued expansion of services in the Travel Digital Channel for all ACE markets, products and services and creating the strategic and tactical goals and objectives for the eBusiness team. This position will be responsible for the product vision and high level priorities, communicating the product vision, strategy and direction to the creative & development teams. This position requires a high degree of skill and experience in converting high level priorities into user stories in order to ensure shipping the right product to our members, aligning with business goals and objectives. Create and implement all strategic initiatives to ensure achievement of company goals for designated products. Lead the process of overall prioritization (based on data/insights), defining & setting business & user requirements, and analyze & report on performance to business partners and as a source for inspiring optimization. Web development projects are very dynamic and always time-sensitive. It is critical to maintain clear vision of priorities and deliverables required and identify risks and issues as well as options and solutions. Job Duties Create and implement all strategic initiatives to ensure achievement of company goals for assigned products. Responsible for developing innovative and creative solutions that meet existing market needs, increase the value of current products and/or introduce new product/service opportunities. Utilize trends, developments in the market place and quantitative and qualitative insights to shape product and service offerings. Manage the development/enhancement of products and programs including research, analysis, proposals, testing and product introduction. Determine priority of initiatives through the evaluation of financial and competitive impacts compared to technical effort to deliver. Convert high level priorities into possible user stories. Create acceptance criteria for user stories in the backlog. Groom stories with the development team that result in detailed user stories which may include some or all of the following supplemental information, as applicable: business process flows, data flows, sequence diagrams, activity diagrams. Prioritize the product backlog. Lead the process of setting business requirements and project goals for overall functionality and navigation. Act as project manager in the implementation of all strategic initiatives for assigned product line. Ensure the timely and efficient completion of projects. Oversee and evaluate progress against targeted goals and make adjustments to attain assigned objectives. Collaborate with content management, user experience, and creative teams to define product and feature specifications, working with Design & UX teams to develop Design & prototypes utilizing insights from usability testing and user research as necessary. Draft and manage implementation schedule, and set key milestones and deliverables and manage Product Roadmap. Attend team stand-ups and retrospectives. Facilitate iteration planning meetings. Escalate risks and issues through team meetings, formal and informal. Determine the next build to release & write release notes. Monitor crash reporting, convert crashes into stories and escalate as necessary to resolve and maintain a high service level. Work with multiple areas of the organization to ensure the development, execution, and success of all product line initiatives. Particular focus on partnering with Club senior managers to determine business opportunities and integration needs of the product line with the Club’s MRM strategy. Includes monthly stakeholder meeting and presentations as well as detailed roll-out communication plans for new, significant products to ensure all areas of the business, including customer service and the help desk, are familiar with the new product so that a high-level of service can be provided to members. Identify new online product opportunities and set product road maps. Determine and direct how strategy fits with overall distribution strategy of the Club. Lead and manage PDLC effort for assigned digital products. Maintain a high level of skill and current knowledge of product line and apply knowledge in proposing and directing the development of product initiatives. Create a quality assurance (QA) plan and assist with the testing of product prior to launch. Cultivate and manage relationships with external vendors, partners, and resources in the development of products. Perform all other duties as assigned. The product manager maintains the strategic vision with input from key executive stakeholders. Makes critical decisions on project to project basis to support shorter term tactical goals. Determines solutions based on the project constraints (schedule, scope, or resources) in order to meet critical deadlines. Makes tactical decisions and strategic decisions independently. High level strategic decisions will be discussed with senior management in advance. Qualifications Bachelors Equivalent combination of education and experience Preferred 7-9 years Product management, UX design/research, product owner and Travel industry experience required Demonstrated experience in project management required. Demonstrated experience increasing KPI for Web products required. Prior budgeting, forecasting, and/or strategic planning experience required. Advanced ability to think strategically and transform strategy into actionable plans required. Advanced ability required in defining and leading implementation of new processes. Advanced ability to coordinate and control major projects required. Superior strategic, analytical, critical thinking and problem solving skills, especially in assessing consumer/site visitor needs defining a successful online experience that is consistent with the brand. Clear understanding of user interface (UI), UX and the basic principles and design qualities that have been shown to make web applications easier to use. Requires moderate ability to compile, analyze and interpret statistical data. Advanced organization, planning, and problem resolution skills required. Goal-oriented, with ability to perform qualitative and quantitative analysis and financial forecasting. Excellent communication skills, to both internal and external stakeholders, both oral and written, including authorship of product-related documentation. Strong interpersonal skills; ability to interact effectively with technical and non-technical audiences, and senior executives. Strong organizational skills, with the ability to manage and develop various products at different stages of development. Ability to achieve business results and remain positive and focused on moving forward, regardless of obstacles. Ability to effectively multi-task in a deadline-driven atmosphere. User-centric /customer-centric focused, embrace Agile XP practice, and possess a learning mindset. Strong team member who inspires, innovates, and delivers results to add value and make a difference. Strong knowledge of web and mobile (Android & iOS) based products, ecommerce environments and related software. Certified Scrum Professional - Scrum Alliance Preferred

Skills

product management, product roadmap, Travel

Top Skills Details

product management,product roadmap,Travel

Additional Skills & Qualifications

Great comms

Experience Level

Intermediate Level

This is a Permanent position based out of Costa Mesa, CA.

The pay range for this position is $175000.00 - $192000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Full Benefit's Health, Dental, Vision

This is a fully onsite position in Costa Mesa,CA.

This position is anticipated to close on Sep 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.