Case Support Specialist

This position is responsible for managing an assigned caseload of adults experiencing primarily mental health problems. The incumbent is responsible for assessing client needs, developing, implementing, and reviewing service plans, and working with other community resources in meeting/achieving client service needs.

This job description is based upon an evaluation of agency requirements at the time this description was written. This job description will change as the position is developed further, or in response to organizational or technological changes.

MAJOR DUTIES AND RESPONSIBILITIES:

• Participates as directed in the screening of new service requests by means of an agency approved procedure which ensures that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing agency policies and procedures.
• Participates in regular interdisciplinary staff meetings held at different Agency locations dependent upon client’s home base.
• Accepts newly assigned cases. Completes case management assessment Develops an individualized service plan (ISP) with the client based on that assessment for all clients on caseload.
• Implement appropriate services while developing effective therapeutic rapport with clients.
• Provides notification or documentation of the attempts to notify the primary care provider
• Provides on-going supportive and/or mandatory monthly case management contact, activity or communication in accordance with the problems, needs, and the strategies identified within the service plan in order to help the clients to achieve the stated goals and objectives.
• Provides face-to-face reviews with the client and/or relevant staff on a regular basis documenting the progress made in reaching service goals so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved. the ISP must be revised whenever the amount, type, or frequency of services rendered by the individual service providers changes. When such a change occurs, the incumbent must involve the individual in the discussion of the need for the change.
• Documents all service contacts directly after the service is provided, including face-to-face interviews, collateral and networking contacts, correspondence in addition to maintaining the case records in accordance with agency, and regulatory standards and requirements.
• Participates in interagency planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients
• Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues.
• Maintains close communication with the consulting psychiatrist and the mental health nurse for input regarding medication compliance, side effects of medication, and medication changes and alerts these members of the staff of any changes in client’s adjustment to such, which might suggest decompensation and a need for more aggressive intervention.
• Maintains monthly billing logs and turns them in so that staff and client service information can be reviewed by supervisors and management personnel and can be reported to local and state funding sources to determine if performance contract levels of service have been achieved and/or maintained.
• Maintains assigned caseload.

QUALIFICATIONS:

• A combination of mental health work experience or relevant education, and training, which indicates the possession of knowledge, skills, and abilities necessary to perform essential job duties required.
• Bachelor’s degree earned from an accredited college or university in a relevant human services field required.
• At least one year of experience working with adults required.
• Qualified Mental Health Professional (QMHP) eligibility required

ADDITIONAL REQUIREMENTS:

• May be exposed to allergenic environments from client’s homes, including dust, smoke, pet contamination, cleaning supplies, etc
• May be exposed to clients with infectious diseases.
• Must be able to drive for long periods of time to travel in and out of the catchment area as needed.
• Must be able to walk distances, climb and descend stairs, maneuver in and out of agency vehicles.
• Prolonged periods sitting at a desk and working on a computer; and
• Must be able to lift/push/pull up to 25 pounds at times

SALARY: $52,788 – $54,637

POSITION: ID143

RETIREMENT: NWCSB participates in Virginia Retirement System.

DISCLAIMER: All full-time employees are eligible for a complete benefits package that includes enrollment in Virginia Retirement System. For more information about benefits and a complete list of current job openings, please visit our website, Positions remain open and advertised until filled.

Northwestern Community Services Board provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.