Member Services Associate

Atlanta Falcons Member Services Team Member

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team's headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons' NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur Blank, co-founder of Home Depot, in 2002.

Our Blank Family of Businesses Core Values serve as the foundation for the way we operate at all levels:

Put People First - Listen & Respond - Include Everyone - Innovate Continuously - Lead by Example - Give Back to Others

We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

This is a seasonal, part-time role located at Mercedes-Benz Stadium in downtown Atlanta.

Role & Responsibilities:

• Develop, enhance, and maintain relationships with Season Ticket Members by phone, email, and in-person event experience
• Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management, and gameday activities
• Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
• Recover past-due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
• Manage records within Archtics and CRM ticketing systems
• Assist various departments on gamedays to develop further insight and skillsets within AMBSE

Expectations:

• 60+ touchpoints daily
• 30-hour work week, ability to work home games
• Punctuality
• Meet weekly goals set by management
• Maintain a positive demeanor, team spirit, and professionalism at all times
• Attend and contribute to meetings
• Manage inbound line and live chat for both season ticket members and MBS
• This is an in-person position expected to work at Mercedes-Benz Stadium

Required Skills:

• Customer service oriented
• Ability to produce timely results with a sense of urgency
• Use of sound judgment and problem-solving skills
• Uphold a high level of organization and attention to detail
• Be flexible and adaptable to change

Educational Requirements:

• Bachelor's degree in Sports Management, Sales/Marketing, Communication, or Business preferred