Customer Success Specialist

Customer Success Specialist

Are you a tech savvy problem solver? Do you like to learn about the latest technologies and help train others to provide the best on farm customer service? Would you like to play a part in shaping the future of digital agriculture?

Advanced Agrilytics is seeking a Customer Success Specialist to guide users of our TerraSIGNAL agronomy software platform to improve their farming outcomes. The successful candidate will also assist with the development of training materials and verification of various data workflows.

Advanced Agrilytics is an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research and sub-acre environment understanding, delivering on the promise of precision agriculture.

How you will help us grow:

• Enable and support users of our TerraSIGNAL software platform to be more successful in their farming and agribusiness operations
• Develop documentation and training materials
• Develop knowledge base content for our AI-based agronomy and support systems
• Work with the Training Lead to deliver training to platform users
• Prioritize and schedule help requests; escalate requests (when required) to the appropriate specialist/technician
• Evaluate documented resolutions for trends to prevent future problems
• Identify and learn appropriate software and hardware used and supported by the organization
• Provide testing support for various modules, procedures, and workflows
• Other duties as assigned

Experience you bring:

• Two- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science, or related field
• Experience supporting users of software platforms
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry
• Strong customer orientation skills
• Ability to communicate effectively and facilitate knowledge transfer

Preferred experience:

• Possess an analytic mindset as well as good problem-solving and communication skills
• Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader)
• Working knowledge of global positioning systems (GPS), digital mapping, web and database applications
• Working knowledge of different data types; including spatial and non-spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses
• Ability to work quickly and accurately under time pressure

What our culture brings:

• Competitive compensation
• Competitive benefits package including Medical, Dental, Vision & Life Insurance
• 401(k) Plan with company match
• Flexible time off
• Collaborative work culture where each person makes a difference!