Service Writer

Job Description

Job Description

Service Writer / Service Advisor – Full Time
Prestige Auto Works

About Us
Is a [family-owned / independent] auto repair shop serving [City] of Sacramento since 2009 We take pride in honest work, clear communication, and treating our customers right. We're looking for a reliable, people-friendly Service Writer to join our team full time.

What You'll Do:

• Greet customers in person and on the phone, and make them feel welcome.
• Listen to customer concerns and write clear, accurate repair orders.
• Build estimates and invoices inTekmetric.
• Explain recommended repairs, pricing, and timelines in plain language.
• Get customer approval before work begins and keep them updated on progress.
• Work closely with technicians to make sure jobs are done right and on time.
• Order parts and check pricing and availability with vendors.
• Schedule appointments and manage the daily workflow.
• Handle payments and close out repair orders.
• Follow up with customers after service and handle any concerns professionally.
• Keep the front counter and customer area clean and organized.

What We're Looking For:

• Experience as a service writer or service advisor in automotive repair.
• Basic knowledge of automotive systems and common repairs.
• Experience with Tekmetric or other shop management software is a plus.
• Strong communication and customer service skills.
• Organized and able to handle multiple customers and jobs at once.
• Honest, dependable, and team-oriented.
• Comfortable with computers, phones, and email.
• Valid driver's license.
• Bilingual (Spanish) is a plus.

Benefits:

• Full-time position, [days and hours, e.g., Monday–Friday, 8am–5:00pm].
• Paid vacation.
• Paid holidays.
• Paid sick days.
• 401(k) [with company match, if offered].
• [training].

How to Apply
Send your resume to [email] or apply in person at [33 Massie CT Sacramento Ca 95823].

Questions? Call View phone number on ziprecruiter.com] and ask for Andre.