Branch Operations Manager

1022782830 Mattox Street, Tupelo, Mississippi 38801 TruGreen accepts applications on an ongoing basis. Job Description A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization. Core Responsibilities Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Prepares composite reports from individual reports of subordinates. Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus. Supervise technician teams and handle local issue resolution. Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager. Staff Management: Managing and leading branch staff, including hiring, training, performance evaluations, and development. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plan and conduct new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies and procedures. Customer Service: Serve as the face of the branch for customers ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team. Compliance: Ensuring adherence to company policies, as well as federal, state and local regulations. Monitors and ensures proper licensing of production staff. Financial Management: Managing budgets, forecasts and financial performance metrics for the branch. Performance Analysis: Analyzing operational data to identify trends, challenges and opportunities for improvement. Strategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize branch performance. Team Leadership: Fostering a positive branch culture, promoting employee engagement and driving team success. Monitors and positively impacts Associate Engagement and Culture Initiatives. Process Improvement: Identifying and recommending process improvements to enhance efficiency and profitability. Examines associate work for accuracy, neatness and conformance to best practices as well as company policies and procedures. Competencies Leadership and Management: Strong leadership skills to effectively manage and motivate a team. Operational Expertise: A thorough understanding of branch operations and business processes. Customer Service: Excellent customer service skills and a commitment to providing a positive customer experience. Communication Skills: Strong verbal and written communication skills. Analytical Skills: Ability to analyze data, identify trends and make data-driven decisions. Financial Acumen: Understanding of financial management principles and budgeting. Problem-Solving: Ability to identify and resolve operational issues and challenges. Compliance Knowledge: Familiarity with relevant regulations and compliance requirements. Adaptability: Ability to adapt to changing business needs and implement new strategies. Education and Experience Requirements Associate’s degree in a business-related discipline and at least two (2) years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience. At least two (2) years of supervisory management experience required. Valid, permanent driver’s licence from state of residence. Must be 21 years of age by date of hire. Success Factors Leadership and Team Management: Guiding, mentoring and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success is crucial. Recruiting talented individuals, fostering collaboration and promoting a positive work environment. Operational Excellence: Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality. Utilize systems and tools to optimise operations and track performance. Ensure adherence to company policies, industry regulations and identify and mitigate potential risks. Customer Service Focus: Ensure that our associates/managers provide a positive customer experience, promptly resolve issues, build strong relationships and drive customer retention. Understand customer needs by using resource-generated feedback to personalise service and product offerings. Strategic Thinking and Decision Making: Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company’s overall strategy. Analyse operational and financial data to identify trends, opportunities for improvement and inform strategic decisions. Respond to changes in market, industry and/or customers and overcome challenges. Communication and Interpersonal Skills: Effectively convey objectives and strategies, provide feedback and create a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment. Foster strong relationships with associates, ops leadership and customers. Key Metrics Service completion rate On-time service rate Branch NPS Daily route efficiency Safety and compliance metrics Financial Targets Meet daily revenue goals Minimise service rework Reduce overtime Daily productivity metrics (e.g., stops per hour) Key Capabilities Individual: Team management and scheduling optimisation Frontline leadership Service quality control Issue resolution Team: Tight coordination across technicians, scheduling and customer service to deliver consistent outcomes Customer interaction and service delivery discipline Service quality and punctuality Decision Rights Owns: Daily schedules, technician dispatching, local team assignments Technician supervision Minor purchases Influences: Branch hiring recommendations Input on customer satisfaction programs Local marketing activities and process improvements Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognise and appreciate the exceptional skills, dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $71,258.00 – $118,762.00 In addition to monetary compensation, we offer medical/dental/vision insurance and company‑matching 401(k) in addition to other programs and perks. TruGreen is committed to diversity and inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, we encourage you to review our EEOC/EEO statement. TruGreen performs pre‑employment testing. California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre‑hire information, professional or employment‑related information, education history and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre‑employment drug testing and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. To view our disclaimer, #J-18808-Ljbffr