Bilingual Program Analyst (English / Spanish)

Job Details Job Location: Offsite—Brooklyn, NY; Position Type: Full-Time; Education Level: Bachelor's Degree or Equivalent; Salary Range: $34.61 - $34.61 Hourly; Travel Percentage: Up to 25%; Job Shift: Day. HeartShare St. Vincent's Services is a non‑profit agency serving individuals, children, and families living in New York City. The Department of Data Analysis and Accountability (DAA) assists the agency’s diverse programs in using data to enhance the quality and effectiveness of services. DAA is looking for an energetic, detail‑oriented, self‑starter to fill the open Program Analyst position. The ideal candidate will have a background in quality assurance and/or program evaluation, a strong commitment to data‑driven program improvement, and experience working within a non‑profit organization. The ideal candidate will also have an interest in children and immigrant services. Responsibilities Work collaboratively with the Senior Director and program on identifying trends in performance metrics. Conduct quantitative and qualitative analyses and communicate results to program leadership and staff. Track and maintain incident database. Prepare reports as required (monthly and/or quarterly), identifying trends in the data. Draft and review policies with the team. Present performance metrics to the team. Mine data to extract information from data sets and identify patterns/correlations. Create and interpret data sets to improve program quality and predictive capabilities. Collaborate with different departments to support data‑driven decision making. Qualifications Strong written and verbal communication skills; Bilingual in Spanish (Required). Interest in children and immigrant services. Bachelor's Degree required; Master’s Degree preferred. Experience with UAC Portal preferred. Strong analytical skills with the ability to collect, organize, and analyze data with attention to detail and accuracy. Strong knowledge of relevant software: Microsoft Office (Word, PowerBI, PowerPoint, Outlook, Access), Excel, Access. Strong interpersonal skills. Benefits Rewarding work in a team environment. Paid vacation, sick, personal days, and holidays. 403(B) retirement plans with employer contribution. Health, dental, vision, and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Wellhub Discount. Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more. HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr Heartshare Human Services Of New York