Account Manager

Industrial Services Account ManagerVecta Environmental Services, LLC is a leading provider of industrial cleaning, hydro excavation, waste management, and environmental services supporting refineries, petrochemical facilities, manufacturing plants, and industrial operations across the Gulf Coast and surrounding regions. Vecta is committed to delivering safe, reliable, and high-quality industrial services while maintaining the highest standards of operational excellence, environmental responsibility, and workforce safety. Our success is driven by our people, our strong safety culture, and our focus on building long-term partnerships with our customers. At Vecta, we believe in developing our employees, creating growth opportunities, and fostering a culture built on accountability, teamwork, and continuous improvement.Position SummaryThe Industrial Services Account Manager is responsible for owning client relationships, driving revenue growth, and ensuring operational alignment for industrial cleaning services within assigned accounts. This role serves as the primary liaison between the customer and operations, ensuring work is executed safely, profitably, and in alignment with client expectations. This position operates in active industrial environments and requires strong coordination with field operations, safety teams, and client stakeholders.Key ResponsibilitiesAccount Ownership & Relationship ManagementServe as primary contact for plant-level and corporate stakeholdersBuild relationships with plant managers, maintenance managers, turnaround coordinators, and procurement teamsConduct regular client check-ins and performance reviewsIdentify expansion opportunities within existing sitesMaintain strong customer satisfaction and retention across all accountsRevenue Growth & Margin AccountabilityOwn revenue performance and gross margin for assigned accountsEnsure pricing aligns with: labor requirements, equipment utilization, risk and safety considerationsMeet or exceed sales targets and growth objectivesPartner with operations to analyze job performance, cost drivers, and profitabilitySupport billing accuracy, ticket validation, and AR follow-upSales & Business Development (Within Accounts)Promote and sell all industrial cleaning service lines to existing clientsIdentify and pursue cross-selling and upselling opportunitiesStay informed on market trends, competitor activity, and client needsProvide feedback to leadership on new service opportunities and gapsOperations Alignment & Execution SupportPartner closely with: Division Managers, Supervisors, Dispatch / Scheduling teamsParticipate in: job walks, scope development and validation, resource planningEnsure clear alignment between client expectations and field executionSupport real-time issue resolution in the field to maintain service qualitySafety & Compliance LeadershipPromote and enforce company and client safety standardsEnsure all scopes of work align with safe work practices and regulatory requirementsParticipate in: pre-job planning, safety meetings, client auditsReinforce a zero-incident safety cultureContract, Billing & Administrative OversightEnsure purchase orders are secured prior to job executionVerify all work tickets are accurate and aligned with scope and pricingAssist in resolving billing discrepancies and customer disputesMaintain accurate account documentation, reports, and activity trackingReporting & Continuous ImprovementProvide regular updates to leadership on: account performance, customer feedback, revenue opportunities, risks and challengesContinuously improve performance through: client feedback, operational insights, internal collaborationOther Duties as required and/or assignedQualifications5+ years in industrial cleaning, plant services, or heavy industrial environmentsStrong understanding of labor-intensive job execution and job costingExperience in refineries or petrochemical environments preferredProven ability to manage plant-level relationshipsKey CompetenciesCommercial and financial acumenStrategic thinkingNegotiation and influenceOperational awarenessRelationship managementData-driven decision-makingSafety and risk awarenessWork EnvironmentCombination of office, field, and client site visitsTravel requiredAvailability during outages or critical operationsEqual Employment Opportunity (EEO) StatementVecta Environmental Services, LLC is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Vecta provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.