Assistant General Manager

Job Description

Job Description

The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence.

The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting.

This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks.

Position Summary

The Assistant General Manager (AGM) serves as the General Manager’s primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center.

This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations.

The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality.

Core Responsibilities: Hospitality Operations Leadership

• Assist in overseeing all daily hospitality operations throughout the facility.
• Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions.
• Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency.
• Maintain exceptional standards of cleanliness, organization, safety, and facility presentation.
• Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution.
• Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction.
• Ensure all operational standards, policies, and procedures are consistently executed.

Guest Experience & Hospitality Excellence

• Champion a culture of hospitality and guest-first service throughout the operation.
• Maintain an active and visible presence in guest-facing areas during service periods and events.
• Build relationships with players, executives, VIP guests, corporate partners, and facility visitors.
• Resolve guest concerns professionally and effectively while ensuring positive outcomes.
• Continuously evaluate the guest experience and implement improvements where necessary.
• Support hospitality operations for VIP functions, corporate meetings, team events, and special activations.

Leadership & Team Development

• Recruit, onboard, train, coach, and develop hospitality team members and supervisors.
• Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement.
• Conduct pre-shift meetings, operational reviews, and leadership development sessions.
• Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness.
• Support succession planning and development of future leaders within the operation.
• Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism.

Financial Performance & Business Management

• Support the achievement of revenue, profitability, labor, and operational performance goals.
• Monitor labor productivity, staffing levels, and scheduling efficiency.
• Assist with budgeting, forecasting, inventory management, and cost-control initiatives.
• Analyze operational and financial reports to identify opportunities for improvement.
• Drive operational strategies that improve profitability while maintaining exceptional guest experiences.
• Support vendor relationships and purchasing processes as assigned.

Compliance, Safety & Risk Management

• Ensure compliance with all federal, state, and local regulations governing hospitality operations.
• Maintain food safety, alcohol service, workplace safety, sanitation, and operational compliance standards.
• Support incident investigations and risk mitigation initiatives.
• Ensure adherence to all company policies, procedures, and operational standards.
• Promote a safe, secure, and professional environment for guests and team members.

Qualifications & Experience Required Qualifications

• Minimum 5 years of progressive hospitality management experience in high-volume environments.
• Proven leadership experience managing large teams and multiple operational areas.
• Strong operational knowledge of hospitality, food and beverage, guest services, and event execution.
• Demonstrated success in labor management, scheduling, operational systems, and team leadership.
• Strong financial acumen, including budgeting, forecasting, labor management, and cost-control oversight.
• Excellent communication, interpersonal, leadership, and organizational skills.
• Ability to effectively prioritize, delegate, and execute in a fast-paced environment.
• Proficiency with hospitality technology systems, scheduling software, and operational reporting tools.
• Flexible schedule including evenings, weekends, holidays, and special events.

Preferred Qualifications

• Experience within professional sports, hospitality, hotel, private club, or premium venue environments.
• Multi-unit or large-scale hospitality operational leadership experience.
• Background in luxury hospitality or premium guest service operations.
• Experience supporting VIP, executive, and corporate-level clientele.

Leadership Competencies

• Guest-Centric Leadership
• Operational Excellence
• Financial Acumen
• Team Development & Coaching
• Strategic Thinking
• Accountability
• Emotional Intelligence
• Problem Solving
• Communication Excellence
• Adaptability & Resilience
• Conflict Resolution
• Executive Presence

Work Environment & Physical Requirements

• Fast-paced hospitality and professional sports environment.
• Extended periods of standing and walking throughout the facility.
• Frequent interaction with guests, executives, players, corporate partners, and team members.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to work evenings, weekends, holidays, and special events as business needs require.
• Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.

Why Join Mavericks Performance & Training Center

The Assistant General Manager role offers the opportunity to help lead one of the most unique hospitality operations in professional sports. This position provides meaningful leadership responsibility, direct exposure to high-profile stakeholders, and the opportunity to influence guest experience, team culture, operational excellence, and business performance at a world-class NBA training and performance facility.

The successful candidate will join a culture committed to excellence, professionalism, accountability, and continuous improvement while helping shape the hospitality experience within the Dallas Mavericks organization.