Technical Writer

Senior Infrastructure Technical WriterWe are seeking a highly skilled Senior Infrastructure Technical Writer to join our team. The ideal candidate will have a strong background in researching, documenting, and maintaining detailed technical materials for infrastructure environments, including data centers and cloud solutions. This role involves collaborating with cross-functional engineering teams, creating complex Visio diagrams, and publishing documentation tailored to various audiences, ensuring seamless knowledge transfer and operational support.Required Skills and QualificationsProven experience in technical writing for infrastructure projects.Experience working in large-scale IT infrastructure projects.Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.Background in ITIL or similar frameworks.Proficiency in creating complex Visio diagrams (strong Visio skills required).Hands-on experience with ServicePoint Knowledge Management System and MS Word.Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.Proficiency in MS Teams for virtual collaboration and training.Exceptional attention to detail and organizational skills.Bachelor's degree in Technical Writing, Computer Science, or a related field.Key ResponsibilitiesResearch and Requirements Analysis :Analyze requirements for new infrastructure builds, including data center and cloud solutions.Conduct independent studies of proposed systems and hardware components to understand and document their functionality.Create Technical Diagrams :Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.Ensure diagrams are accurate, up-to-date, and adhere to organizational standards.Documentation Strategy and Planning :Collaborate with project managers to define documentation strategies and schedules.Develop comprehensive documentation plans for each infrastructure project.Collaboration with Engineering Teams :Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.Gather detailed technical build information and ensure clarity in documentation deliverables.Documentation Authoring :Author and maintain a suite of documentation for two primary audiences:Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.Infrastructure reference guides for Platform Engineering using MS Word.Ensure documentation adheres to organizational standards and is accessible to intended audiences.Knowledge Transfer and Training :Host virtual documentation turnover sessions with Operations Support teams using MS Teams.Provide clear and effective communication during training sessions to facilitate knowledge dissemination.Team Collaboration and Peer Reviews :Participate as an integral member of the centralized documentation team.Engage in peer reviews, mentorship, and sharing of best practices.Version Control and Maintenance :Regularly update and maintain documentation to reflect infrastructure changes.Utilize version control practices to ensure consistency and accuracy across all materials.Process Improvement :Continuously evaluate and refine documentation processes to enhance efficiency and quality.Contribute to the development of documentation standards and templates.