Customer Service Representative

Job Description

Job Description

Our client is seeking a motivated Customer Service Representative to join their team in Madison, WI. This is an excellent opportunity to work for a fast-growing, innovative medical technology company known for its collaborative culture, employee development, and commitment to customer excellence.

As a Customer Service Representative, you will serve as the primary point of contact for customers, handling inquiries via phone and email, processing orders, resolving issues, and delivering outstanding service. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.

Schedule: Monday–Friday | 9:00 AM – 5:30 PM

• Answer inbound customer calls and emails regarding orders, product information, pricing, and order status.
• Process customer orders and inquiries accurately and efficiently within Oracle ERP.
• Resolve customer concerns and complaints while maintaining a high level of professionalism.
• Create and maintain customer accounts and records.
• Troubleshoot basic technical issues and coordinate Return Merchandise Authorizations (RMAs) as needed.
• Collaborate with internal departments including Logistics, Supply Chain, Trade Compliance, Regulatory Affairs, and Sales to resolve customer issues.
• Monitor and respond to customer emails to ensure timely service and achievement of department goals.
• Participate in daily KPI and team meetings.
• Meet established performance metrics, including service levels, talk time, productivity, and quality standards.
• Escalate potential issues or customer concerns to leadership proactively.

• Minimum 1 year of customer service, call center, technical support, or related experience.
• Experience handling difficult or escalated customer interactions.
• Strong verbal and written communication skills.
• Typing speed of at least 40 words per minute .
• Experience working with CRM or ERP systems.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.