Call Center Representative

Join to apply for the Call Center Representative role at West Bend Insurance Company Join to apply for the Call Center Representative role at West Bend Insurance Company Get AI-powered advice on this job and more exclusive features. Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks. Training: 8:00am-4:30pm Schedule After Training Would Be 9:00am-5:30pm November-March, flexing to 10:00am-6:30pm March-November due to Daylight Savings time change Work Location This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote . Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. Responsibilities & Qualifications Excellent customer service and problem solving skills Prior experience in call center, reception work, retail Data entry skills Knowledge of personal computers Interpersonal skills Telephone skills Preferred Education And Training High school diploma or equivalent Some college preferred Salary Statement The hourly range for this position is $ 19.50-$24.00 . The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. Benefits West Bend offers a comprehensive benefit plan including but not limited to: Medical & Prescription Insurance Health Savings Account Dental Insurance Vision Insurance Short and Long Term Disability Flexible Spending Accounts Life and Accidental Death & Disability Accident and Critical Illness Insurance Employee Assistance Program 401(k) Plan with Company Match Pet Insurance Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates Bonus eligible based on performance West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. INDSP EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Insurance Referrals increase your chances of interviewing at West Bend Insurance Company by 2x Sign in to set job alerts for “Call Center Representative” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr