Call Center Representative - Telecom

Schedule Fixed two‑week rotation, working Tuesday–Saturday each week. Shift Hours Between 2:30PM and 11:00PM. Holiday Requirement Participation in a holiday rotation, with approximately two scheduled holidays per year and schedules subject to change based on holiday coverage needs. Job Summary Answers incoming calls and performs triage of inquiries. Responsibilities Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Tracks inquiries, questions and answers and provides resolution. May perform clerical or administrative duties. Performs other duties as assigned. Education High School diploma/GED or 10 years of work experience. Experience No experience required. Physical Requirements Frequent lifting/carrying and pushing/pulling objects weighing 0‑25lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication; ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25‑50lbs. Rare climbing. Professional License and Certifications None required. Benefits Paid parental leave: one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE). Flexible payment options: voluntary benefit offered through DailyPay provides eligible hourly team members instant access to their earned, unpaid base pay before payday (fees may apply). Up‑front tuition coverage through FlexPath for eligible team members. EEO Statement SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr