Operation Analyst - Operations/Regulatory Retail Power

Gridmatic Inc. is a high-growth startup with offices in the Bay Area and Houston, dedicated to accelerating the clean energy transition. We leverage deep expertise in data, machine learning, and energy markets to drive innovation in the power sector. We are a startup that has multiple years of profitability without raising venture capital.Our Houston-based Retail team is focused on delivering exceptional service and a uniquely data-driven, tech-forward offering to commercial customers across the ERCOT and PJM markets. At Gridmatic, we foster a workplace culture rooted in teamwork, continuous learning, and a strong commitment to diversity and inclusion. We move fast, solve problems with agility, and are both environmentally and data-driven. With a growth-oriented, academic mindset, we hold integrity and excellence as equal pillars of our success.About this Role:We are seeking a detail-oriented and highly motivated professional to join our Retail Operations team, focused on serving commercial electricity customers in ERCOT and PJM. This role is critical to ensuring the seamless execution of key operational functions including billing, enrollment, regulatory compliance, broker commissions, and customer support. The ideal candidate will have strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment. You’ll work cross-functionally to drive accuracy, efficiency, and compliance across the retail energy and customer lifecycle, while delivering exceptional service to both customers and broker partners.This is a high-impact role with broad exposure across the business, ideal for someone who enjoys working at the intersection of operations, data, and strategy.Key Responsibilities:1. BillingOversee the timely and accurate generation of customer invoicesManage complex billing scenarios based on product and contract structuresMonitor and resolve billing exceptions and discrepanciesPartner with internal teams to improve billing accuracy and automation 2. Customer EnrollmentEnsure all commercial customers are enrolled accurately and on scheduleManage enrollment exceptions and troubleshoot issues as they ariseCollaborate with IT and third-party vendors to enhance and automate enrollment systems 3. RegulatoryMonitor and interpret regulations across ERCOT, PJM, and other U.S. power marketsEnsure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reportsPartner with legal, compliance, and operations teams to assess and manage regulatory risk 4. CommissionsManage broker relationships and ensure timely, accurate payment of commissionsTrack and report on commission structures, performance, and exceptionsAddress broker inquiries professionally and efficientlyDevelop tools and reporting processes to automate and optimize commission workflows 5. Customer ServiceLead efforts to deliver high-quality support across multiple communication channelsRespond to customer inquiries and issues with clarity, professionalism, and urgencyImplement systems and processes that enhance customer satisfaction and retentionEnsure seamless coordination between operations, billing, and support teams 6. Data & AnalyticsAnalyze operational and financial data to identify trends, gaps, and opportunitiesDevelop dashboards and predictive models using SQL, Python, Tableau, and Power BITranslate complex data into actionable insights for cross-functional teamsSupport business decisions with clear, concise reports and visualizations 7. Strategic Operations SupportCollaborate with cross-functional teams to improve tools, systems, and workflowsContribute to special projects including workflow scaling and new service rolloutsDrive operational improvements to support customer satisfaction and company growthQualifications3+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.Proven ability to analyze complex problems and present data-driven recommendations.Strong Microsoft PowerPoint, Excel, and communication skills—able to distill technical information into clear, actionable insights.Self-starter with the ability to work independently and thrive in a fast-paced, evolving environment.Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.Taking care of you today:- Continuing Education Opportunities- Flexible PTO- Medical, Dental and Vision plans with competitive employer contributions- Pre-Tax commuter benefits- $1500/year non profit donation matching program through Millie- Home Office StipendProtecting your future for you and your family:- 401K contribution match up to 4%- Company-paid parental leave- Company Paid Life Insurance- Stock Option Loan Program