Membership and Annual Giving Coordinator (Full-Time, Onsite)

Description

The Membership and Annual Giving Coordinator plays a key role in growing and maintaining the membership program, stewarding relationships with members, and implementing annual giving campaigns. The Coordinator is responsible for managing day-to-day operations of the membership program, coordinating campaign implementation, and proactively identifying opportunities to improve processes, enhance the visitor and member experience, and support revenue growth. This role exercises initiative and independent judgment while collaborating closely with the Senior Manager of Membership and Annual Giving and the broader Advancement team.

The Membership and Annual Giving Coordinator also provides general administrative and operational support to the Advancement department, including coordinating meetings, preparing materials, maintaining files, and assisting with department-wide projects as assigned. The role also supports cross-functional Advancement initiatives by assisting with communications, data management, reporting, and special projects.

Duties and Responsibilities:

Membership Program and Advancement Events

• Using Tessitura CRM build and implement annual membership campaigns and events, track all benefits, and coordinate all membership data from online, mail, phone and onsite sources
• Coordinate implementation of membership knowledge and sales with colleagues in Box Office
• Process and close all customer service inquiries from incoming membership transactions
• Routinely organize and process membership fulfillments from data exporting, reformatting, printing and mailing
• Answer member phone calls, emails and web inquiries with great customer service, selling tickets and resolving membership account issues
• Collaborate with the Senior Manager of Membership and Annual Giving in the planning and implementation of membership programs and events both on and offsite and in representing the Membership program to the visiting and larger public
• Coordinate event logistics for member programs and events, including registration, communications, vendor coordination, onsite support, and post-event follow-up
• Assist the Senior Manager of Membership and Annual Giving with implementation of membership campaigns, including print collateral and online campaigns by coordinating with design, vendors, and email platforms as applicable - particularly for Member Appreciation Month
• Maintain event materials, supplies, and promotions support membership and annual giving initiatives
• Track and maintain inventory of membership supplies and collateral
• Support the maintenance and development of member and donor profiles in constituent database in coordination with the advancement team and other Tessitura users
• Participate in all aspects of advancement and fundraising events as needed
• Continue to expand knowledge of Membership modules, segmentation, contact point permissions and support Tessitura management alongside other core users by learning independently, and by attending meetings, working groups, and training sessions

Annual Giving

• Assist the Senior Manager of Membership and Annual Giving with implementation of annual giving campaigns and other fundraising appeals, including direct mail and online campaigns
• Track solicitation results, compile and analyze campaign data, and identify trends and recommendations to support future fundraising strategies, including interpreting reports related to annual fund giving to support strategic decision-making and program growth
• Contribute to gift acknowledgement process in collaboration with Advancement Coordinator and help assure that all donations are properly documented and stewarded
• Generate reports related to annual fund giving that assists the team in strategizing for growth
• Assist with all departmental fundraising events including, but not limited to, the annual Benefit and additional Advancement department events as assigned
• Provide logistical and administrative support for Advancement events, including invitations, registrations, guest lists, event materials, and onsite execution
• Assist the Senior Manager with financial tracking and budget management for Membership and Annual Giving
• Fulfill and track Charitable Giving requests from other organizations (guest passes and memberships) with the Administrative Assistant.

Requirements

• Minimum high school diploma required, BA preferred or equivalent preferred
• Minimum 2 years of experience in an administrative or development capacity; experience in a cultural organization preferred
• Work experience in sales, customer service, or membership-based institution or non-profit
• Experience working with an integrated Customer Relationship Management (CRM) system (Tessitura experience preferred)
• Strong written and verbal communication skills
• Ability to work independently, as well as collaboratively in a team environment
• Detail oriented and exceptional organizational skills
• Must be proficient with Microsoft Word, Outlook, Excel and PowerPoint

Work Conditions:

• This position may require extended hours, including occasional nights and weekends. The schedule will be determined by the manager
• Must be able to use a computer and is comfortable with technology
• Position may require extended hours, work on weekends, holidays and for festivals and events

Physical Requirements:

• This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required ? Some duties of this position require being able to work outside
• Must be able to wear PPE (Personal Protective Equipment) as needed
• May require occasional lifting of supplies or materials related to departmental needs
• Dexterity and coordination, sufficient to perform essential functions
• Ability to perform administrative and computer-based tasks for up to 4.5 hours at a time
• The ability to be mobile (including, but not limited to walking, standing, bending, squatting, crouching, twisting, kneeling, reaching, etc.)
• Ability to lift/carry/push/pull objects that weigh up to 25 pounds, as needed

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Compensation and Benefits:

• This is a non-exempt position with an hourly rate of $24.00 an hour
• Medical insurance
• Dental insurance
• Life insurance
• Long term disability insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Medical deductible reimbursement
• 401(k) retirement plan
• Roth 401(k) option
• Paid Time Off (PTO)
• Sick Time
• Emergency Assistance Fund (LemonAid)
• Retirement planning support
• Professional development reimbursement
• Educational leave
• Reciprocal Organization of Associated Museums (ROAM)
• Employee Assistance Program (EAP)
• Student loan repayment assistance
• Discounts at Gift Shop and R&D Store
• Staff appreciation social events year-round
• This position does not offer relocation assistance

Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

About MASS MoCA:

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.