Payroll & Client Service Specialist (UKG Ready required)

Payroll & Client Service Specialist Fully Remote, though hybrid preferred if located near Lakewood Ranch or Longwood, FL. About the Role The UKG Ready Payroll & Client Service Specialist (CSR) delivers high-quality payroll, technical support, and training to POA clients and internal teams. This role optimizes the UKG Ready platform experience across the Payroll, HRMS, and TLM modules. The CSR maintains a book of key accounts using the UKG Ready platform, inputs and processes payroll data accurately and timely, conducts client trainings, assists in adding additional products as needed, and performs other duties assigned by management. Ideal Candidate Qualifications High degree of technical ability within the UKG Ready platform, including training clients, troubleshooting issues, and importing data. Current FPC or CPP Designation – Preferred. 3–5 years of Payroll Service Bureau Experience – Preferred. College Degree – Preferred. Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits. Familiarity with TLM Pay Calc 2.0. Excellent written and verbal communication skills. Strong Excel skills – functions, formulas, pivot tables, and V‑lookups. Strong facilitation, analytical, and critical‑thinking skills; ability to gather and analyze information. Ability to work independently and in a team, with strong organizational skills and the ability to multitask, meet deadlines, and adapt to changing priorities. Detail‑oriented with excellent Microsoft Office skills. Key Responsibilities Display a customer‑service mentality and deliver outstanding client service, proactively anticipating client needs and maintaining frequent professional communication. Actively seek to grow POA business by identifying and acting on sales opportunities. Maintain a book of business. Coordinate client training activities. Attend client hand‑off meetings with the Implementation Team. Develop and maintain positive and productive relationships with POA leadership, peers, co‑workers, teammates, IOA employees, and all clients. Use discretion and judgment to ensure beneficial outcomes. Provide quality control over data integrity for all clients. Participate regularly in internal and external training, expanding and sharing knowledge within the POA Team. Act as backup for teammates as needed to ensure overall team service excellence. Collaborate with the entire POA team, seeking input and developing win‑win solutions to process, service, quality, or productivity issues. Maintain a high degree of technical competence and industry/market expertise. Comply with all company work rules, standards, policies, and procedures at all times. Continuously improve professional skills by actively participating in internal and external development opportunities. Demonstrate integrity and leadership, championing IOA Values. What We Offer Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401K with employer match. Employee stock plan participation. Professional growth and career progression opportunities. Respectful culture and work‑family life balance. Community service commitment. Supportive teammates and a rewarding work environment. The expected pay range for this position is $27.00 to $36.00 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America