Night Audit Supervisor

Renaissance Newport Beach Guest Service Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you!

As a Guest Service Agent, you are the first point of contact and the lasting impression of our hotel. You'll welcome guests with genuine hospitality, assist with check-in/check-out, resolve challenges with professionalism, and ensure every stay feels effortless.

Duties and Responsibilities

• Welcome guests warmly, providing attentive and personalized service.
• Complete check-in/check-out efficiently, ensuring accuracy with reservations, payments, and room assignments.
• Verify credit cards/IDs, process payments, balance assigned house bank, and post charges to guest accounts.
• Share hotel amenities, promotions, and local recommendations to enhance the guest experience.
• Answer calls and messages promptly, offering clear, friendly communication.
• Handle guest concerns with empathy and ownership, turning challenges into positive outcomes.
• Stay calm and professional during peak times or emergencies.
• Collaborate with other departments to ensure seamless service delivery.
• Be knowledgeable of all emergency procedures and policies.
• Generate, print and distribute daily reports
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds.
• All other duties as assigned.

Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Coordinate with bell staff for guest assistance.
• Manage guest mail, faxes, and small packages.
• Perform administrative tasks such as filing, copying, or assisting reservations/PBX as needed.
• Other duties as assigned by the leadership team.

Physical Requirements:

• Ability to stand/walk for extended periods (up to 8 hours).
• Frequent bending, stooping, and stretching.
• Lift/push/pull up to 50 lbs. regularly.
• Ability to move easily and use hands to perform jobs tasks.

What We're Looking For:

• A warm, engaging personality with a passion for hospitality.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Previous hotel/front desk experience a plus, but not required, we provide training!

At Renaissance, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

Compensation: $24.00 - $25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.