Quality Assurance Coordinator

Quality Assurance Coordinator

We are currently looking for a Quality Assurance Coordinator. The CareerLink provides services for both jobseekers and employers – providing skills and help to those seeking work while matching qualified candidates to the area's occupational workforce. As the Quality Assurance Coordinator you will be responsible for ensuring the compliant, accurate and timely entry of required program data. You will provide technical assistance to team members, and will maintain our compliance and integrity standards. This role, located in our Suburban Station, Center City Philadelphia office, is on-site.

Responsibilities:

• Work with assigned teams to ensure compliant, accurate and timely entry of required program data
• Provide technical assistance to team members in meeting data entry requirements
• Review individual case records to ensure compliance and integrity
• Run reports, analyze data for program trends, and make continuous improvement suggestions to enhance performance outcomes
• Receive and track all referrals to unit, addressing them in a timely manner.
• Ensure that performance standards, contract goals and services including Activity Compliance Rate (ACR), Job Placement, Retention and Increased Hours Worked goals are met and/or exceeded by means of accurate and timely data entry and reconciliation.
• Create, maintain and reconcile all file systems (paper and electronic).
• Other job related duties as required.

Requirements

Qualifications :

• Bachelor's Degree and 3 years relevant experience preferred; appropriate experience or special training may be substituted in lieu of Bachelor's degree
• Proficient in MS Office applications (especially MS Word, Excel and Access).
• Prior experience in quality assurance and/or auditing preferred

What's in it for you :

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $23.63 to $25.83 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services' employees, our community partners, and the individuals we serve.

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process. JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group.