Quality Assurance Supervisor

Quality Assurance SupervisorWould you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Assurance Supervisor, conveniently located within Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide.Essential Duties And ResponsibilitiesEnforce company and department policies and procedures.Maintain verbal, written email to manager regarding department.Prepares work schedule to expedite workflow.Maintain staff personnel file which include time and attendance records.Completes daily and weekly payroll.Monitor all lunch and break records.Responsible for coaching, counseling, and/or corrective actions of staff.Responsible for staff motivation.Responsible for staff development and training.Monitor staff efficiency standards daily.Assist staff with job duties when needed.Assigns duties and examines work for accuracy.Maintain communications with all clients via verbal and email when necessary.Follows up requests with clients.Completes daily, weekly, and monthly departmental reports.Keep record of all departmental work completed.Make necessary corrections/changes of any errors.Communicate with client in absence of ManagerSchedule and Monitor Offsite AuditsCreate and Maintain Greeter scheduleOther duties as assignedQualificationsExcellent communications skills with the ability to speak clearly and accurately respond to citizens.Ability to learn and apply knowledge accordingly.Must be reliable, on time and in attendance on a daily basis.Ability to process and retrieve information from a computerized databaseUnderstanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)Ability to effectively communicate in a courteous and professional service level at all timesAvailabilityCandidate must be available to work between the hours of 8:00am and 6:00pm, Monday - Friday and third Saturday of every month for Mandatory Monthly meeting.Scheduling is based on the need of the Quality DepartmentEducation and/or ExperienceHigh School diploma or general education degree (GED)Possess at least three (3) years prior experience in the performance of Quality Assurance functionsPossess at least two years previous supervisory/management experience; or equivalent combination of education and experience.Language SkillsAbility to read, write, and understand English and/or Spanish.Mathematical SkillsAbility to add, subtracts, multiply and divide.Reasoning AbilityAbility to apply common sense.Ability to deal with varied situationsAbility to demonstrate excellent interpersonal business writing and analytical skills.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.50% Standing 50% Sitting ___% LiftingWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Training will take place virtually. Customer Service Associates will be required to work in person on-site prior to the end of training.PRWT is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities