Clinical Engagement Specialist

Job Description

Clinical Enablement Specialist: FULL TIME -Denver based and Travel of 50% required for this position.

Are you interested in leading the transformation of cancer care through putting world-leading scientific data and knowledge in the hands of doctors and other members of the medical team? Do you have a passion for solutions that empower patients to take charge of their care and bring world-class solutions to winning the cancer battle? If so, join our growing team at VieCure, the company that promises to revolutionize the way cancer care is delivered.

The Clinical Enablement Specialist plays a key role in ensuring customers effectively use VieCure clinical applications. This position combines clinical and operational workflow expertise with customer training, post-training support, part-time software quality assurance, and product ownership for at least one assigned VieCure platform feature. The role uses real-world interactions with customers and users to inform the product roadmap and testing process, while continually improving core training content for the VieCure platform. This is a generalist position that supports two or more of the key responsibility areas below, as defined in coordination with the manager and based on company needs.

Responsibilities

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• Training Delivery: Develop and deliver comprehensive training programs for clinical and administrative staff on VieCure software applications. Tailor training sessions and in-application help, including guided workflows and quick guides, to the needs of diverse user groups.
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• Workflow Expertise: Apply expertise in clinical, operational, and financial workflows to analyze and optimize software integration into daily operations, supporting patient care and administrative efficiency.
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• Customer and Post-Training Support: Respond to client inquiries and provide follow-up assistance to users and clinic leadership after training. Troubleshoot questions and issues, and identify opportunities to improve the user experience.
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• Documentation and Learning Resources: Create and maintain training materials, user manuals, guided workflows, quick guides, and other self-service learning resources for clients.
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• Cross-Functional Collaboration: Work closely with instructional designers, Product, Development, Implementation, Quality Assurance, Client Services, and Support to share user feedback and contribute to software and workflow improvements.
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• Product Ownership: Serve as product owner for at least one assigned VieCure platform feature, maintaining working knowledge of its users, workflows, business rules, dependencies, and intended value. Translate validated client needs into clear requirements, tested functionality, release documentation, and effective user enablement in partnership with Product Development and cross-functional stakeholders.
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• Monitoring and Reporting: Track training effectiveness and user adoption; gather feedback and report on client satisfaction to identify areas for improvement.
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• Quality Assurance: Perform part-time functional, workflow, regression, and release testing for assigned product changes. Create and execute test scenarios based on requirements and clinical workflows.
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• Defect Management: Document defects with reproducible steps, expected and actual results, supporting evidence, and user or workflow impact. Validate corrections and related regression coverage.
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• Client Needs and Requirements: Engage clients and internal stakeholders to discover, validate, and prioritize needs. Translate approved needs into problem statements, user stories, business rules, and acceptance criteria.
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• Development Coordination: Partner with Development through backlog refinement, sprint planning, design review, demonstrations, defect triage, and release-readiness activities. Provide timely clarification and escalate material scope or dependency issues.
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• Backlog and Acceptance: Maintain and prioritize the assigned feature backlog in alignment with product strategy, client value, risk, dependencies, effort, and available capacity. Accept completed work against agreed acceptance criteria.
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• Release Enablement: Coordinate release communications, documentation, testing, and training for the assigned feature in partnership with relevant Product and cross-functional stakeholders. Monitor feedback, adoption, support trends, and quality outcomes following release.
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QUALIFICATIONS

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• Bachelor’s degree in healthcare, Information Technology, or a related field; advanced degree preferred. Registered Nurse preferred.
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• Certification in Healthcare IT or a related field is advantageous.
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• Clinical background is preferred, such as nursing, laboratory technology, radiation therapy, or medical assisting.
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Skills, Competencies & Experience

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• Minimum of 2-3 years experience in a professional oncology position (e.g., oncology nurse, pharmacy), nursing or pharmacy leadership experience preferred.
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• Proven experience in clinical applications training, ideally in a healthcare or SaaS environment.
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• Thorough understanding of clinical workflows and software design principles.
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• Proficiency in troubleshooting application issues, providing technical support, and guiding users through problem-solving processes.
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• Current, instructor-level knowledge of training methodologies.
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• Understanding of oncology terminology and clinical workflows in Radiation Oncology or Medical Oncology is advantageous.
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• Experience with cloud-based software implementation, which may include end-user training and support of implemented software systems.
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• Experience working with providers and other clinical and operational personnel within Oncology is a plus.
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• Experience with software quality assurance activities, including functional testing, regression testing, user acceptance testing, defect documentation, and release validation.
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• Experience gathering client or user requirements and translating them into user stories, acceptance criteria, process flows, or functional specifications.
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• Experience collaborating with software Development teams in an Agile delivery environment and participating in backlog refinement, sprint planning, demonstrations, and defect triage.
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• Product ownership or business analysis experience is advantageous.
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Behavioral Competencies

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• Experience operating as an independent resource in a fast-paced, client-facing environment.
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• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences.
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• Confident and collaborative communication style, with the ability to appropriately challenge assumptions, raise concerns, and influence stakeholders at all organizational levels.
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• Ability to influence and drive outcomes.
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• Strong situational awareness and interpersonal judgment, with the ability to adapt communication and behavior to the audience and circumstances.
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• Motivated and engaged, with a commitment to the organization, co-workers, and mission.
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• Ability to adapt to different learning styles and user needs.
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• Detail-oriented, with the ability to manage multiple training sessions, projects, and competing priorities.
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• Ability to balance training, testing, and product ownership priorities while clearly communicating constraints, dependencies, risks, and decisions.
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• Curious and analytical, with the ability to identify ambiguity, investigate workflow gaps, and determine when to decide or escalate.
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• Ability to influence without formal authority and coordinate outcomes across clients, Product, Development, Quality Assurance, Client Services, and Support.
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Technical Competencies

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• Certification in application or software training, such as Microsoft Certified Trainer or CompTIA, is a plus.
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• Experience with EMR platforms or technology implementations in a clinical setting. Examples may include MOSAIQ, Aria, OncoEMR, Centricity/ULS, LabCorp, or Nucleus.
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• Experience with self-help applications such as Pendo and Zendesk is a plus.
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• Working knowledge of Agile product practices, backlog management, user stories, acceptance criteria, sprint ceremonies, and feature release processes.
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• Ability to create clear training materials, workflow documentation, test cases, defect reports, release notes, and product requirements.
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• Familiarity with software testing and product management tools is advantageous.
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We are headquartered in Greenwood Village, Denver, Colorado. The compensation offered will be based on the candidate’s knowledge, skills and experience & location.

If you share our passion for revolutionizing the way cancer care is delivered, and in enabling better outcomes for patients, come join our team and help us shift the power balance in cancer care!