Customer Service Admin I

Customer Service AdminCrane Aerospace and Electronics has an exciting opportunity for a Customer Service Admin at our Lynnwood, WA location.Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!Essential Functions:Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customerReview and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customersSupport accounts receivables to address past due payment issues for assigned customer baseProcess warranty returns and ensures timely processing to support customer requirementsEstablish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecomsSupport and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicableEnsure applicable export compliance requirements are adhered toEligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).Non-Essential Functions:Accurately manage internal databases or CRM tools as applicableProvide follow up and support to the Regional Sales Managers/business managers/customer account managersMinimum Qualifications:Experience: 0-2 years of relevant work experienceKnowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine problems; Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and emailEducation/Certification: High School DiplomaEligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).Preferred Qualifications:Associates degreeManufacturing ExperienceCustomer Service ExperienceOrder Entry experienceWorking Conditions:Standard office environmentWork requires substantial visual concentration on detailWorking conditions are normal for a manufacturing environmentManufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPEMay be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumesMust be flexible to work overtime as neededStanding: 10% *percentage is approximate and may vary depending on work taskSitting: 90% *percentage is approximate and may vary depending on work taskLifting (in pounds): up to 10 poundsPushing (in pounds): up to 10 poundsMental/Visual: use of computer and basic office equipmentWorkspace (line, cube, etc): cubicle/deskWe are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.Salary range: $30.43 - $38.46/hr. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.