Field Service Technician - Palletizer Division

Overview At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide. Summary Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment. Essential Duties And Responsibilities Contributes to customer satisfaction Provides comprehensive assistance in person or via phone or email Supports customers with timely response to service requests that includes frequent travel up to 75% Educates, trains, and troubleshoots problems both on-site and remotely Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction Ensures proper electrical and mechanical installation Supports local electricians, assemblers, and welding personnel during installation Ensures that all aspects of the equipment are functioning properly Finalizes the equipment commissioning process Tests local input and output once the electrical installation is complete Tests all devices after installation and assures all control interlocks and alarms are functioning Educates and trains customers on equipment to ensure continued proper functioning of the equipment Ensures that production schedule and profitability commitments are met Complete the service trip in a safe and efficient manner within the allotted time frame Exhibits continual awareness of quality standards and estimated cost parameters Assists with sales support Increases customer interest in plant upgrades and future modifications Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues Provides technical support to sales representatives, records key information to aid the sales team in quoting Documents Project Requirements Completes job and expense reports within established time guidelines Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals Utilizes CRM to manage customer relationships Utilizes CRM to track relevant service trip reports, assign tasks, and update Service Trip Status Supports internal and external customer service Understands and documents internal and external customer needs and expectations Develops resources and critical service metrics to ensure these needs are met Communicates to appropriate team(s) when an expectation will not be met Provide After-Hours technical support Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams Customer-Required Drug And Alcohol Testing Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consistent with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form. Valid Driver’s License and Driving Record Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy). Contributes to the continuous improvement effort Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams Maintains professional and technical knowledge Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications Contributes to team effort Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned Participates in applicable SOP and SWI training Qualifications Knowledge, Skills And/or Abilities: Knowledge Software Microsoft Office (Word, Excel, PPT, Outlook) CRM (D365 Preferred) Equipment Operation PLC troubleshooting (program editing & network connections) Specific Knowledge of RSLogix (PLC code/programming) ControLogix (PLC code/programming) PanelView (Studio) Motion Control Skills Analytical Project/Process Management Computer/Technical Organizational Interpersonal Communication Problem- Solving Written and Oral Communication English Language Clerical/Secretarial Abilities Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail Education And/or Experience : High School or GED required Associate’s degree or vocational or technical school degree preferred 3-5 years of experience Physical Demands & Work Environment These sections describe the physical demands and work environment. Travel may include up to 75% and factory/industrial exposure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes. Travel: May include up to 75% travel to support sales and service efforts Factory/Industrial exposures: Extreme Cold, Extreme Heat, Noise, Vibration, Hazards, Oils, Atmospheric conditions Required PPE: Safety Glasses, Hearing Protection, Steel Toed Shoes, Gloves, Hard hats, Reflective Safety Vest Benefits and How to Apply Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Colu mbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at Job Details Job Type: Full-time Location: Vancouver, WA (on-site) Schedule: 8 hour shift, Day shift, Mon-Fri Travel: Up to 75% #J-18808-Ljbffr