Systems Engineer (Desktop Engineering)

About UsHeadquartered in College Park, Maryland, ANGARAI is a professional management solution and services organization with a Project Management Office (PMO), specializing in Enterprise Transformation Services and Enterprise Oversight Services.Job DescriptionThe Systems Engineer (Desktop Engineering) is responsible for providing enterprise desktop, endpoint, and audiovisual support within a complex IT environment. This role focuses on analyzing system and workflow requirements, maintaining Windows-based environments, and delivering Tier 2 end-user support for productivity platforms, print services, and conference room technologies.The engineer will support operational stability, endpoint lifecycle management, and user productivity by troubleshooting system issues, implementing corrective actions, and documenting technical procedures in accordance with enterprise standards.Key ResponsibilitiesAnalyze system and user requirements related to desktop computing, endpoints, and collaboration toolsAdminister, maintain, and support enterprise Windows workstation and endpoint environmentsProvide Tier 2 support for Microsoft 365 applications and services, including:Power AutomateOffice applicationsMicrosoft TeamsSharePointOneDriveDeploy, manage, and maintain endpoints using tools such as Tanium and PDQ for:Software distributionPatch managementAsset inventory and complianceManage and support enterprise print solutions, including:PaperCut MFHP multifunction printersCanon copiersProvide audiovisual (AV) support for conference rooms and event spaces, including:AVoIP systemsControl interfaces and integrated AV solutionsCollaborate with cross-functional IT teams to troubleshoot, resolve, and escalate technical issuesEvaluate workflow, organizational, and planning challenges and develop corrective actionsDocument system configurations, procedures, and troubleshooting steps in an enterprise IT knowledge baseSupport endpoint standardization, security, and lifecycle management initiativesRequirementsMinimum QualificationsBachelor’s degree from an accredited college or university in:Computer ScienceInformation SystemsEngineeringBusinessOr another related scientific or technical discipline OR three (3) years of equivalent experience in a related technical fieldMinimum 3 years of general experience in systems engineeringAt least 1 year of specialized experience working with interactive, real-time systems supporting online or on-demand operationsDemonstrated ability to analyze system requirements, evaluate technical problems, and implement corrective actionsPreferred Qualifications5 years of experience administering and maintaining Windows desktop and endpoint environmentsHands-on experience managing enterprise print solutions, including PaperCut MF and multifunction printers (HP and Canon)Experience providing enterprise AV support, including:AVoIP-based conference room solutionsAV control interfaces and integrated room technologiesAdvanced experience delivering Tier 2 support for Microsoft 365 platforms and servicesExperience deploying and managing endpoints using Tanium and PDQStrong collaboration skills working across infrastructure, security, and application teamsProven experience developing and maintaining technical documentation and IT knowledge basesCurrent professional certifications, including:Relevant Q-SYS certifications and/orMicrosoft certificationsJob InformationJob Opening ID ZR_99_JOB Date Opened 02/05/2026 Job Opening Status In-progress Industry Engineering Project Start Date 03/02/2026 Candidate Application Submission Deadline 02/08/2026 Job Type Full time Work Experience 5+ years City College Park State/Province Maryland Country United States Zip/Postal Code 20740