Application Analyst-Genesys

12207 Enterprise Corporate - Contact Center Applications Full time M-F 8:00-5:00pm cst with on-call and holiday rotation Speech and Voice Analytics, Call Flow Architect design and Implementation. Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices. Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Perform applicable system(s) configuration that meets business requirements. Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes. Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project. Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow. Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards. Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Licensure, Registration, and/or Certification Required: Bachelor's Degree (or equivalent knowledge) in Computer Science or related field. Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation. #Preferred remote locations in IL, WI, NC, GA Fully Remote Role from these states: No relocation, No Sponsorship or transfer of visa for this position now or in the future Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design. Experience in Healthcare applications. Project management experience with ability to use project management software. Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills. Ability to work closely with health care application users, vendors, and technical professionals. Demonstrated understanding of technical components and how they relate to applications. Must have ability to perform a considerable amount of work related travel (approximately 30% of time) and therefore may be exposed to road and weather hazards. Exposed to normal office environment. Must operate all equipment necessary to perform the duties of the job. Sits the majority of the workday; Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Opportunity for annual increases based on performance Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Defined contribution retirement plans with employer match and other financial wellness programs full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.