IT Support Specialist

The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.

Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives.

Key responsibilities include:

• Monitoring system performance and responding to service requests, incidents, and outages
• Installing, configuring, and maintaining hardware, software, and peripheral equipment
• Supporting network connectivity, VPN access, and remote user environments
• Assisting with system upgrades, patches, and routine maintenance activities
• Maintaining user accounts, permissions, and access controls in alignment with security policies
• Supporting enterprise applications including ERP, CRM, and operational systems
• Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
• Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
• Documenting technical procedures, troubleshooting steps, and system configurations.

Requirements

Required Technical Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
• Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles
• Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
• Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
• Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
• Experience with hardware troubleshooting, system imaging, and device management
• Understanding of cybersecurity fundamentals including endpoint protection and access control.

Preferred Experience / Qualifications:

• Experience supporting ERP systems, CRM platforms, and enterprise applications
• Exposure to cloud-based infrastructure and SaaS platforms
• Knowledge of backup, disaster recovery, and business continuity processes
• Experience working with managed service providers or third-party vendors
• Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
• Experience supporting multi-site or remote workforce environments.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home