Allied Health Inter Supervisor - Northville KEC & Canton KEC

How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job Summary Supervises the operational activities of the Northville KEC Ophthalmology and Canton KEC Ophthalmology clinics. Maintain compliance with regulatory agencies. Develops or modifies operational practices consistent with established standards. Recommends the procurement and applicability of new equipment and supplies. Prepares technical clinical assignments. Plans and conducts in-service training programs for trainees and new staff members. Provides supervision to 15+ staff members across multiple ambulatory care locations with titles ranging from Patient Services, Medical Assistants, and Ophthalmic Technicians. Management responsibilities include oversight of assigned staff, with authority for personnel decisions, including hiring, performance management, disciplinary actions, and termination, in accordance with organizational policies and CBA.Responsibilities* Customer Service: Assist with patient-related issues by actively listening to patients? needs, offering assistance, and ensuring customer satisfaction. Respond promptly and act professionally. Provide the highest level of patient service and recovery skills. Take ownership of complaints or problems and see them through to resolution. Maintain patients? rights in accordance with institutional policies by demonstrating respect for each individual and their wishes, honoring cultural and religious differences, maintaining confidentiality, and demonstrating ethical behavior based on honesty, fairness, and equity. Assist with unit workflows to ensure appropriate service levels. Personnel: Schedule staff appropriately to cover all clinical and clerical areas, including coordination of unassigned float support. Approve PTO requests based on available staffing. Record biweekly time and approve timecards before the end of each pay period. Monitor and record unscheduled absences and apply progressive discipline policies regarding attendance in accordance with departmental guidelines. Conduct annual performance evaluations. Document and discuss staff behavior and work performance issues. Provide comprehensive support for day-to-day clinic operations, ensuring efficient patient flow, provider readiness, and a positive patient experience. Support daily clinic operations, including patient flow, room utilization, and coordination of clinical activities. Prepare and organize patient surgery packets, ensuring all required documentation, instructions, and educational materials are complete. Assist with medication management processes, including medication inventory, storage, ordering, expiration monitoring, and compliance with established protocols. Provide cross-coverage and operational support to other clinic areas as needed to maintain continuity of services. Training/Quality Assurance: Assist with training, documenting training, and developing training materials according to departmental expectations for each respective role. Coach staff in problem-solving, developing expertise, and locating informational resources. Arrange for staff to attend mandatory Cornerstone learning activities as scheduled. Monitor staff performance using data from direct observation and other methods. Coordinate additional training as needed. Ensure that quality assurance activities are completed in a timely manner, including monthly regulatory and compliance audits. Assist in the development and administration of annual employee competency assessments. Assist in writing and updating procedure manuals. Develop and implement quality assurance activities. Communication: Communicate information to staff, providers, and clinical leadership using email, memos, postings, and other methods. Conduct weekly staff meetings and lead daily safety huddles. Participate in meetings with the supervisor and other clinic coordinators. Planning and Implementation of New Procedures: Participate in planning and implementing new processes and workflows, including template updates, clinic optimization, and updating standard procedures. Contribute ideas and assist with implementing reorganizations to improve workflow. Professional Development: Attend high-reliability courses, clinical leadership meetings, and medical director meetings that contribute to both personal and clinic growth. Use skills and resources to improve performance as a clinic supervisor. Other duties as assigned.Required Qualifications*Associate's degreeFive or more years of progressively responsible experience in health care.Knowledge of basic medical terminology.Demonstrated ability to lead a team or project.Experience facilitating and coordinating a patient's continuum of care, as well as identifying and recommending appropriate available resources.Exceptional interpersonal skills and the ability to work well within a team setting.Effective communication skills.Demonstrated active listening, written, verbal, and information technology skills.Reasonable relevant clinical experience is also necessary. Desired Qualifications*Bachelor's DegreeExperience or knowledge in the field of OphthalmologyPrevious experience with MiChart (EPIC) or other electronic health records (EHR)Experience working within a large, complex, health care setting, Proficient in programs and applications for reporting of metric data, previous leadership/management experience, familiarity with MichiganMedicine policies and guiding principles that promote Caring, Teamwork, Integrity, Innovation and Inclusion.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Work LocationsNorthville Health CenterCanton Health CenterKellogg Eye Center (Ann Arbor)Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.Job Opening ID284211Working TitleAllied Health Inter Supervisor - Northville KEC & Canton KECJob TitleAllied Health Intermediate SupWork LocationMultiple Locations,Modes of WorkOnsiteFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusExemptOrganizational GroupUm HospitalDepartmentMM Northville OphthalmologyPosting Begin/End Date10/15/2026 - 10/22/2026Career InterestPatient Care Services