QRV Team Lead

Job Description

Job Description

Location: Fayetteville AR

SUMMARY:  The Assistant Fleet/Quick Response Vehicle (QRV) Team Lead assists the Fleet Supervisor with daily tasks needed to ensure the needs of the department are met under current policies and procedures.

ESSENTIAL FUNCTIONS

• Assist drivers with trip assignments, recovery trips, directions, member contact information, concerns, and any issues related to transporting members.
• Serve as a secondary point of contact (POC) related to QRV trips for all departments.
• Work with Fleet Supervisor to ensure all maintenance and repairs of vehicles are completed.
• Ensure vehicles are equipped with all necessary safety equipment and supplies.
• Monitor driver and trip status through the use of communication with driver and members, GPS tracking software, periodic ride-along evaluations, etc. as needed to ensure safe and timely transportation.
• Investigate and prepare reports on all accidents/incidents per process and requested timeframe with supervisor oversight.
• Recommend process improvements.
• Promote a culture of safety.
• Assist with regular driver safety meetings.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• EMS or NEMT experience preferred.
• Clean pre-employment screenings: driving record (MVR), background check, and drug screen.
• Ability to observe and understand business processes ensuring processes are documented accurately
• Able to handle highly confidential and sensitive information
• Must adhere to HIPAA standards
• Must be able to provide positive reinforcement to the team and positively encourage the team in all aspects
• Ability to work extended hours when the workload necessitates. It could include weekends, evenings, and holidays.
• Professional appearance
• Positive attitude
• Ability to handle fast-paced and high-stress situations
• Basic reading, writing, and arithmetic skills
• Strong organizational skills, including time management and follow-up
• Excellent interpersonal, communication, and leadership skills
• Ability to sit or stand for long periods
• Other physical activities required to complete assigned duties

PREFERRED QUALIFICATIONS

• High school diploma or equivalent
• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
• 2 or more years of Transportation / Dispatch management experience
• Experience with GPS tracking system
• Experience in EMS management i.e. dispatching, routing, fleet management