Vice President of Contact Centers
Confidential
Vice President of Contact Centers
About the Company
Dynamic provider of essential home services
Industry
Consumer Services
Type
Privately Held
Founded
2020
Employees
11-50
Categories
- Services
Specialties
- hvac
- plumbing
- acquisitions
- home services
- home services companies
- home-based services
- heating
- cooling
- ventilation
- electrical
- investments
- business operations
- business partnerships
- business consulting
- mergers
- home-based service companies
- hvac management
- business growth
- financial business growth
- and business resources
About the Role
The Company is in search of a visionary Vice President of Contact Centers to spearhead the development of modern, technology-enabled contact center capabilities. This role is pivotal in transforming the way the company's residential HVAC, plumbing, and electrical partners manage customer demand. The successful candidate will be responsible for building network-wide standards, analytics, and technology strategies that empower each partner to operate high-performing local contact centers. Key responsibilities include leading a team of coaches, building a performance management system with common KPIs, creating a network-wide QA model, advancing demand orchestration, and leading the contact-center technology and AI roadmap. The role demands a strategic thinker with a strong commercial mindset, a natural coach, and the ability to influence business-unit leaders without relying solely on direct authority. Applicants for the Vice President of Contact Centers position at the company should have a minimum of 10 years' experience in contact center, customer operations, revenue operations, or service-operations leadership, with a preference for those with multi-site or decentralized experience. A background in home services, field services, or other high-volume, appointment-based service industries is essential. The ideal candidate will have a proven track record of improving conversion, service levels, and operational consistency at scale, and possess a strong analytical orientation. Hands-on familiarity with modern Telecom/CCaaS, CRM, workforce management, AI voice, SMS, and call-analytics ecosystems is required, with experience in ServiceTitan and Talkdesk being a plus. The role also requires strong change-management, communication, and facilitation skills, as well as the ability to coach and develop people effectively.
Hiring Manager Title
Chief Marketing Officer
Functions
- Operations
- Sales/Revenue
$171.5k - $307.5k
Position Summary Associate Vice President, CCaaS & AI TransformationOur Deloitte Sales & Service team empowers organizations to... ...Associate Vice President, you will help grow and deliver Deloitte’s Contact Center and Customer Service transformation business. You will serve...SuggestedWork experience placementLocal areaDeloitte
Denver, CO1 day ago- ...Vice President, Client Success, Communications About the Company Dynamic provider of customer... ...experience management customer contact management outsourced contact centre... ...understanding of the sales process, contact center operations, and financial metrics. The...Suggested
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer Software Type Privately Held... ...customer service csat cx contact center ccaas and ai customer...Suggested
- ...Associate Vice President, Business Optimization About the Company Well-established provider of commercial lines insurance products... ..., and operational transformation within its Claims and Contact Center operations. This newly created role is pivotal in partnering...SuggestedContract work
- ...Chief of Staff, Revenue Operations About the Company Innovative cloud contact center platform Industry Internet Type Privately Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties...Suggested
- ...Vice President of Strategic Sales About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...Shift work
- ...Vice President of Growth & Media About the Company Large multi-channel automotive retailer Industry Automotive Type Public... ...cars trucks collision collision repair service center and auto body Business Classifications B2C Marketplace...Local area
- ...Enterprise Vice President of Sales About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...
- ...Regional Vice President of Sales About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...
- ...Vice President of Account Management About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...
- ...support project management document management reporting and visualization software testing technical help desk contact center support field services security virtualization information management government contracting federal...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry Staffing and Recruiting Type Privately Held Founded 1979 Employees 1-10 Categories Consulting & Professional...
$250k - $350k
...Vice President of Engineering – Spacecraft Denver, Colorado | On-site | Relocation Available We are partnering with a fast-growing space technology company developing autonomous robotic spacecraft for some of the most ambitious on-orbit missions being attempted...Full timeRelocationGram Partners.
Denver, CO3 days ago- ...Vice President of Sales We are looking for an experienced Vice President of Sales to lead sales growth for an established organization with a significant national presence. This role is for someone who knows how to build a sales team, create a strong pipeline,...Full time
Confidential Careers
Denver, CO3 days ago - ...VP, Preconstruction | Data Center Construction Location: Denver, CO | Hybrid / On-Site The Role We’re supporting a leading data center developer with a growing North American portfolio in hiring a VP, Preconstruction to lead and scale its national preconstruction...Full time
Metric DCX
Denver, CO1 day ago $150k - $250k
...Vice President, Wealth Advisory Obermeyer Wealth Partners is seeking a seasoned and strategic Vice President, Wealth Advisory to lead complex client relationships, drive business expansion, and shape the firm’s advisory strategy. This individual will play a critical...Full timeWork at officeMonday to FridayObermeyer Wealth Partners
Denver, CO3 days ago- ...Job Title: Vice President of EPC Contracts PRIMARY JOB RESPONSIBILITIES: Oversee the development, negotiation, and execution of EPC... ...position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration...Full timeContract workTemporary workWork at office
Primoris Services Corporation
Denver, CO3 days ago - ...Vice President of Finance — Funds & SPV Complex Denver, CO | Full-Time | Reports to the Chief Financial Officer | Confidential Search About the Firm We are a venture and growth equity manager with approximately $15 billion in assets under management, investing...Full time
High Road Hiring
Denver, CO4 days ago $190k - $250k
...the nation’s largest specialty hydroponic and organic garden center supplier, serving commercial and home growers across the U.S.... ...live until at least 10/09/2026 Purpose of Position: The Vice President of Information Technology leads GrowGeneration’s IT function and...Full timeTemporary workPart timeLocal areaGrowGeneration Corp
Greenwood Village, CO4 hours ago$245k - $250k
...on Forward-Looking Information contained in subsequent reports on Form 10-K, Form 10-Q or Form 8-K. Short Description: Vice President, Property Management is responsible for driving revenue growth and expanding market share for commercial property management services...Full timeContract workTemporary workWork at officeLocal areaNewmark
Denver, CO2 days ago$200k - $260k
...towed a 53,000-pound Army PLS. We achieve this through patented technology that places all drive components inside and below the center point of the wheel. This groundbreaking mechanical innovation gives our platforms the lowest possible center of gravity, extreme...Full timeContract workRelocationShift work3 days per weekAZAK
Denver, CO2 days ago- ...Vice President of Operations We are looking for an experienced Vice President of Operations to help manage and improve the day-to-day operations of an established organization with a significant national presence. This role is for someone who knows how to build...Full time
Confidencial
Denver, CO3 days ago - VP of Programs – Hybrid | Denver, CO - Space Tech️ We’re hiring for a VP of Programs with a fast-scaling space technology company supporting commercial and national security satellite missions. This is a critical leadership role focused on building and leading the...Full time
EVONA
Denver, CO4 hours ago - ...Vice President of Business Development We are looking for an experienced Vice President of Business Development to help grow an established organization with a significant national presence. This role is for someone who knows how to develop relationships, create...Full time
Confidential
Denver, CO3 days ago $230k - $270k
...Vice President of Plant Engineering **MUST have FOOD Manufacturing Experience to be considered** Greater Denver, Colorado (Relocation Available) | Confidential Executive Search You're not inheriting a well-oiled machine. You're building one. Alpha Executive...Full timeRelocationAlpha Executive Search
Denver, CO3 days ago- ...Senior Vice President of IT We are looking for an experienced Senior Vice President of IT to lead the technology strategy and infrastructure of an established organization with a significant national presence. This role is for someone who understands how technology...Full timeFor contractorsImmediate start
Confidential Careers
Denver, CO3 days ago - ...Regional Vice President $5M+ Equity Partnership Opportunity | Day 1 Benefits | $5B in Assets About the Opportunity The Connor Group is seeking a highly accomplished Regional Vice President to provide executive leadership for a portfolio of luxury apartment communities...Full time
The Connor Group
Denver, CO4 days ago $210k
...venture-backed company in mineral processing is looking for a VP of Finance to lead and scale its finance function. Reporting to the President, this role oversees FP&A, accounting operations, cash management, internal controls, and financial systems development. A strong...Full timeHirewell
Denver, CO22 hours ago- ...growing Real Estate Investment firm in Denver in search of a Vice President of Asset Management to oversee a portfolio of industrial assets... ...-party operating partners. Serve as a senior point of contact for external partners on matters related to asset strategy, execution...Full timeFlexible hours
MHW Search
Denver, CO22 hours ago $272k - $408k
...welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key...Full timeWork at officeEquinix
Denver, CO3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Contact Centers. Be the first to apply!
- vp infrastructure Denver, CO
- vice president transformation Denver, CO
- vp transformation Denver, CO
- senior vice president of business development Denver, CO
- vice president strategic partnerships Denver, CO
- vice president global communications Denver, CO
- vice president analytics Denver, CO
- vice president of application development Denver, CO
- vice president of digital marketing Denver, CO
- vp project management Denver, CO