Director, Key Accounts(beauty) - Sephora-NYC or San Fran

Director, Key Accounts - Sephora


About the RoleThe Director, Key Accounts role is responsible for omnichannel account leadership with a focus on best-in-class retail partnership and fostering strong working relationships with retailer merchant teams. This person will build omnichannel launch plans with retail and internal cross-functional partners and work closely with sales, marketing, digital, operations, and finance teams to grow the business, drive retail sales, and support net shipments.


What You'll Do

• Lead the Sephora US account business and build strong, collaborative relationships with retailer teams
• Manage the Sephora Account Manager for Canada to ensure alignment with North America strategy and support unique exclusives where applicable
• Manage the Sephora NA Assistant Manager and support development across the Sephora North America portfolio
• Grow the North America business in alignment with shared performance goals while driving revenue, profitability, and market share
• Advocate for brand positioning and point of difference with retailer counterparts
• Identify risks and opportunities in sell-in and sell-through plans and execute solutions


Retailer Marketing Exposure Planning

• Manage 360-degree omnichannel opportunity planning in partnership with retailer and internal teams
• Support digital and in-store exposure planning for permanent fixtures and temporary locations
• Drive sell-in sales, dot-com, media, social strategy, sampling, and loyalty/CRM initiatives


Core and Launch Strategic Support

• Partner with retailers to identify market trends and focus categories
• Collaborate with cross-functional teams to build go-to-market strategies and launch support plans
• Align with education and events teams to support core business and new product launches


Inventory Analysis

• Partner with internal planning teams to develop and communicate inventory plans
• Ensure adequate stock levels in-store and online
• Proactively monitor and resolve low or out-of-stock conditions
• Track sell-in and sell-out forecasts and actuals against budget and forecast targets


Visual Merchandising

• Partner with visual merchandising, marketing, and retailer teams to execute in-store merchandising deliverables
• Support calendar layouts, design, planograms, timelines, endcaps, towers, gondolas, and inventory planning
• Act as liaison with Sephora on visual merchandising requests, feedback, updates, and timelines


Sales Reporting and Analysis

• Provide weekly sales reporting and communication
• Identify opportunities, amplify successes, and track rankings


Budget Management

• Manage Sephora US budget planning and promotional budget tracking
• Assist in managing total North America Sephora budgets


Qualifications

• Bachelor's degree preferred
• 8+ years of experience in Sales, Account Management, Category Management, or Retail Management IN BEAUTY NOW!
• Experience working with the Sephora corporate team REQUIRED
• Strong analytical skills with attention to detail and strong organizational and time management abilities
• Ability to work with data from multiple sources and turn it into actionable insights
• Advanced Microsoft Excel and PowerPoint skills required
• Strong interpersonal and communication skills
• Ability to build relationships, drive results, and present to small to mid-sized groups
• Ability to balance multiple priorities across internal and external stakeholders
• Ability to learn new systems quickly and use data and systems to influence others


THIS IS A SELL IN ROLE NOT SELL THROUGH OR FIELD ROLE!