Front Desk - Receptionist

Job Description

Job Description

Front Desk Receptionist – Key Duties

• Warmly greet and assist residents, guests, vendors, and visitors while maintaining a polished, professional front‑of‑house presence.

• Manage all front desk operations , including answering phones, responding to emails, and handling resident inquiries with efficiency and courtesy.

• Coordinate access control , including visitor check‑ins, contractor/vendor verification, and maintaining accurate logs for building security.

• Support package and delivery management , ensuring proper logging, secure storage, and timely resident notifications.

• Assist with administrative tasks , such as filing, scanning, data entry, updating resident records, and preparing documents for management.

• Monitor lobby activity to uphold building safety, cleanliness, and luxury service standards.

• Communicate effectively with building staff , including security, valet, housekeeping, and maintenance teams to ensure smooth daily operations.

• Handle resident service requests , work orders, and follow‑ups through the property management system.

• Provide concierge‑style assistance , including local information, amenity reservations, and general resident support.

• Maintain a neat, organized, and welcoming front desk environment that reflects the high standards of the condominium community.

• Assist with scheduling , including amenity bookings, management appointments, and vendor access coordination.

• Support management with resident communications , notices, and special projects as needed.

• Ensure confidentiality and professionalism when handling resident information and building operations.