Customer Support Representative

divh2Customer Success Representative (CSR)/h2pWere seeking a proactive and customer-centric Customer Success Representative (CSR) to join our growing team. As a CSR, you will be the primary contact for customers post-sale, responsible for onboarding, relationship management, and driving product adoption and satisfaction. This position offers clear career development paths in customer-facing, account management, or leadership roles. Youll work closely with Account Managers, Product, and Support teams to ensure customers receive maximum value and support from our solutions./ppKey Responsibilities/pulliCustomer Onboarding: Guide customers through product onboarding, training sessions, and initial implementation./liliRelationship Management: Build long-term relationships, serving as a trusted advisor and main point of contact for assigned accounts./liliCustomer Health Monitoring: Track customer engagement, product usage, and satisfaction metrics to proactively spot risks and opportunities./liliIssue Resolution: Respond to inquiries, troubleshoot problems, and ensure swift resolution of concerns./liliFeedback Collection: Gather customer feedback, advocate for their needs internally, and contribute suggestions for product/process improvements./liliExpansion Retention: Identify upsell, cross-sell, or renewal opportunities with existing customers, collaborating with Sales or Account Managers./liliEducation Enablement: Educate customers on new features, updates, and best practices through calls, webinars, and documentation./liliInternal Collaboration: Work with Support, Product, and Sales teams to deliver a seamless customer experience./liliReporting: Maintain accurate notes and activity records in CRM. Track KPIs such as satisfaction, retention, and churn./li/ulpRequirements/ppRequired Qualifications/pulliBachelors degree or equivalent experience preferred (Business, Communications, or related field)./lili1+ years in a customer-facing, support, or account management role./liliStrong communication, troubleshooting, and time management skills./liliEmpathy, customer advocacy, and a proactive, solution-oriented approach./liliFamiliarity with CRM and support platforms./li/ulpCore Competencies/pulliExcellent verbal and written communication/liliActive listening and rapport building/liliPersistence and resilience in handling challenges/liliGoal-oriented and organized multitasking/liliWillingness to learn, accept feedback, and improve/liliSelf-motivation and initiative/li/ulpBenefits/ppCareer Growth Development/pulliStructured onboarding and training plan for the first 30/60/90 days/liliClear career progression opportunities/liliRegular feedback and performance reviews/li/ulpCompensation Benefits/pulliCompetitive salary and bonuses based on attainment of KPIs and customer-centric outcomes/liliHealth, dental, and vision insurance/liliPaid time off and holidays/liliProfessional development budget and access to training/li/ul/div