Call Taker

Job Description

Job Description

About the Role:

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to providing timely and compassionate support to our community.

Responsibilities:

• Answer incoming calls promptly and professionally to assess the needs of patients.
• Document call details accurately in the dispatch system.
• Maintain communication with field personnel to ensure optimal service delivery.
• Monitor and prioritize multiple calls in a fast-paced environment.
• Assist in training new staff on call-taking procedures.
• Adhere to all company policies and protocols regarding non-emergency response.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or non-emergency services environment preferred.
• Strong verbal communication and active listening skills.
• Ability to remain calm and composed under pressure.
• Proficient in using computer systems and dispatch software.
• Must possess a valid Texas driver's license.
• Willingness to work flexible shifts, including nights and weekends.
• Compassionate demeanor with a focus on customer service.

About Us:

PRIORITY CARE TRANSIT EMS CENTRAL has been serving the Dallas community for over a decade, providing reliable and compassionate non-emergency medical services. Our commitment to excellence and teamwork fosters an environment where employees thrive and feel valued, making us a trusted choice for both customers and staff.