Call Taker
PRIORITY CARE TRANSIT EMS CENTRAL
Job Description
Job Description
About the Role:
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to providing timely and compassionate support to our community.
Responsibilities:
- Answer incoming calls promptly and professionally to assess the needs of patients.
- Document call details accurately in the dispatch system.
- Maintain communication with field personnel to ensure optimal service delivery.
- Monitor and prioritize multiple calls in a fast-paced environment.
- Assist in training new staff on call-taking procedures.
- Adhere to all company policies and protocols regarding non-emergency response.
Requirements:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in a call center or non-emergency services environment preferred.
- Strong verbal communication and active listening skills.
- Ability to remain calm and composed under pressure.
- Proficient in using computer systems and dispatch software.
- Must possess a valid Texas driver's license.
- Willingness to work flexible shifts, including nights and weekends.
- Compassionate demeanor with a focus on customer service.
About Us:
PRIORITY CARE TRANSIT EMS CENTRAL has been serving the Dallas community for over a decade, providing reliable and compassionate non-emergency medical services. Our commitment to excellence and teamwork fosters an environment where employees thrive and feel valued, making us a trusted choice for both customers and staff.
Vacancy posted 3 days ago
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