Live Chat Support Agent

Full-time

Careerscape

Careerscape is recruiting on behalf of our client in the retail space for a Live Chat Support Agent to join their growing remote customer care team. In this hourly, fully remote role, you will be the friendly, knowledgeable voice behind the chat window, helping customers resolve questions, troubleshoot issues, and get the most out of the products and services they rely on every day.

Day to day, you will juggle multiple live chat conversations at once, moving quickly between topics while keeping every response warm and accurate. The best fit for this role enjoys writing, stays calm when things get busy, and takes real pride in turning a frustrated customer into a satisfied one before the conversation ends.

Responsibilities

Respond to multiple live chat conversations simultaneously with speed and accuracy
Troubleshoot customer questions about products, orders, billing, and account issues
Document every interaction clearly in the CRM or helpdesk system
Escalate complex or unresolved issues to the appropriate team or tier
Follow brand voice and tone guidelines in every customer interaction
Meet individual and team metrics for response time, resolution rate, and customer satisfaction
Stay current on product updates, promotions, and policy changes
Identify recurring customer pain points and report trends to management
Provide basic technical support and walk customers through step-by-step solutions
Collaborate with teammates during peak volume to keep queue times low

Requirements

High school diploma or equivalent required
Prior experience in customer service, retail, or a call center environment preferred
Excellent written communication skills with strong grammar and spelling
Ability to type at least 40 words per minute
Comfortable managing 3 or more live chat conversations at once
Reliable high-speed internet connection and a quiet home workspace
Basic computer proficiency including CRM, helpdesk, or chat software
Ability to work a set shift schedule including some evenings or weekends
Strong problem-solving skills and a calm, patient demeanor under pressure

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

Apply

Vacancy posted 12 days ago

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