Director, Patient Services Training

Job Description

Job Description

Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
The Director, Patient Services Training will serve as the dedicated training partner for Rhythm's growing Patient Services organization. In this role, the individual will be responsible for designing, developing, and delivering onboarding training, and capability-building programs that support Patient Educator Managers (PEMs), Field Access Managers (FAMs), Patient Services leaders, as well as support patient services training for cross functional stakeholders.

The Director, Patient Services Training will partner closely with the North America Training team and Patient Services leadership to create scalable learning solutions that accelerate onboarding, strengthen role-specific competencies, and enhance performance across the organization.
As Rhythm continues to grow, this individual will play a critical role in ensuring that training programs evolve alongside the business and remain aligned to organizational priorities, patient needs, and field team capabilities.

Responsibilities and Duties
New Hire Onboarding

• Lead the design, delivery, and continuous improvement of Patient Services onboarding training.
• Manage and coordinate a comprehensive onboarding curriculum spanning disease state, product knowledge, systems/processes, and role-specific capabilities.
• Ensure a consistent and high-quality onboarding experience across all Patient Services roles.
• Act as the subject matter expert on patient services processes, procedures, roles and responsibilities for new hires.
• Develop tools and resources that accelerate field readiness for new hires.
• Reduce onboarding burden on managers and field-based trainers through scalable learning solutions.

Continuous Learning

• Partner with Patient Services leadership to implement and sustain competency-based development programs.
• Create and deliver advanced learning deliverables that support growth across current PEM and FAM teams.
• Develop skill-building programs focused on patient engagement, account collaboration, reimbursement support, customer communication, strategic thinking, and business acumen.
• Identify capability gaps and implement targeted development interventions.

Meetings and Workshops

• Serve as the primary learning lead for Patient Services national meetings, POAs, and Leadership Meetings.
• Partner with Patient Services, Marketing, Medical, and cross-functional leaders to design impactful workshops.
• Facilitate workshops that drive engagement, collaboration, and application in the field.
• Ensure learning objectives are clearly connected to business priorities and meeting outcomes.

Learning Content Management

• Establish processes for ongoing review, maintenance, and modernization of Patient Services training materials.
• Ensure learning content remains compliant, current, and aligned with evolving business practices and organizational priorities.
• Create and maintain role-specific learning journeys and curricula.
• Manage learning materials through the legal, medical and regulatory review process.

Business Partnership

• Measure training effectiveness through learner feedback, performance metrics, and business outcomes.
• Partner with Patient Services leaders to identify emerging training needs and workforce development opportunities.
• Provide recommendations based on learning data and organizational priorities.
• Act as a trusted learning consultant and embedded business partner to Patient Services leadership.

Qualifications and Skills

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of related experience, with at least 5 years of Patient Services field based experience (knowledge of specialty pharmacy, patient support programs, reimbursement processes and access landscapes is preferred).
• 2+ years in learning and development, training, or field enablement within biotech, pharmaceutical, healthcare, or patient services organizations.  Rare disease experience is a plus
• Experience designing and delivering onboarding programs and instructor-led training.
• Understanding of adult learning principles, instructional design methodologies, and learning technologies.  Able to proactively identify opportunities to use AI or other tools to support training approaches.
• Demonstrated facilitation and presentation skills with the ability to engage diverse audiences.
• Experience partnering with field-based teams and people leaders.   Prior experience with large scale field meetings (POA, National, Kickoff) is preferred.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication, collaboration, and stakeholder management skills.  Able to build relationships and influence without authority.
• Proactive in seeking out opportunities to gather feedback and continuously improve training offerings. 
• Ability to travel up to 20% of the time.

This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role involves travel.

The expected salary range for this position is $182,000 - $275,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:

• We are committed to advancing scientific understanding to improve patients’ lives
• We are inspired to tackle tough challenges and have the courage to ask bold questions
• We are eager to learn and adapt
• We believe collaboration and ownership are foundational for our success
• We value the unique contribution each individual brings to furthering our mission

Inherent in our core values is the commitment to act ethically and with integrity in all we do.

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.

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